Relocation Policy Advisor

5 days ago


Ottawa, Ontario, Canada Sirva Full time

Estimated salary: $50,000 - $70,000 per year.

About the Role

We are seeking a skilled Relocation Policy Advisor to join our team at Sirva. In this role, you will play a crucial part in providing relocation policy advice to customers through scheduled planning sessions.

Key Responsibilities
  • Deliver daily planning sessions to customers via various channels, including telephone, video call, and chat.
  • Record detailed notes for each planning session in the customer's profile for future reference.
  • Review and reconcile relocation files to ensure compliance with the Relocation Directive.
  • Assist customers with submitted expense claims and provide guidance on future submissions.
  • Effectively resolve complex relocation problems within the constraints of the Relocation Directive.
  • Contact relevant individuals for urgent and emergency requests to ensure timely resolution.
  • Identify areas for improvement and suggest enhancements to optimize processes.
  • Manage time effectively in a fast-paced environment and complete various administrative tasks, including record keeping and data entry.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Background in relocation services is an asset.
  • Professionalism, self-motivation, and ability to assume additional responsibilities as needed.
  • Previous experience in customer support through a contact center is an asset.
  • Excellent communication and interpersonal skills, with the ability to use multiple methods of communication simultaneously.
  • Strong organizational skills, with the ability to plan and manage work under time constraints without direct supervision.
  • Bilingualism (French and English) is an asset.
About Us

Sirva is a leading provider of relocation services, and we offer a dynamic work environment that values innovation, collaboration, and customer satisfaction.



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