Program and Resources Coordinator

4 weeks ago

Waterloo, Ontario, Canada University of Waterloo Full time

Job Summary

The University of Waterloo seeks a highly organized and detail-oriented Program and Resources Coordinator to lead the effective operation of the Student Development and Residence Experience program. This role involves overseeing day-to-day administrative functions, providing key support to Residence Life, Residence Learning, and Residence Services, and collaborating with campus partners to deliver exceptional student experiences.

Key Responsibilities

  • Coordinate administrative processes, including start and end of term procedures, for Student Development and Residence Experience.
  • Communicate pay dates and administer casual employee payroll logistics for student-staff.
  • Ensure adherence to relevant policies, procedures, and employment legislation.
  • Maintain and organize departmental files for student-staff positions.
  • Collect, review, and respond to petitions from student-staff requesting absence from mandatory team meetings or training dates.
  • Monitor email accounts and respond to inquiries in a timely manner.
  • Coordinate the purchase, supply, and inventory management of Student Development Residence Experience supplies.
  • Perform monthly safety inspections for designated areas.
  • Coordinate finance processes, including reconciling WatCard transactions and administering budgets for student-staff.
  • Provide information and key dates to the marketing team for promotion and communications.
  • Identify opportunities to improve administrative processes across SDRX.

Student-Staff Recruitment

  • Review, revise, and coordinate student-staff recruitment and selection processes for Student Development and Residence Experience.
  • Liaise with new and returning student-staff to ensure onboarding requirements are complete.
  • Collaborate with SDRX management teams to confirm student-staff hiring decisions.

Student-Staff Training and Recognition

  • Coordinate pre-training communications to all SDRX student-staff members.
  • Prepare and oversee logistics for termly student-staff training and end of term recognition events.
  • Coordinate development of student-staff training manuals and online training content.

Documentation and Assessment

  • Develop and maintain program documentation outlining program goals, outcomes, and progress.
  • Coordinate the collection and analysis of information and create reports.
  • Coordinate portfolio-specific projects or programming as necessary.

Working Relationships

  • Build and maintain strong working relationships with Program and Resource Coordinators and other functional areas within SDRX.
  • Communicate and collaborate with Campus Housing staff, campus partners, and external service providers.
  • Participate and contribute to regular team and departmental meetings as appropriate.
  • Foster a collaborative working environment between all areas of SDRX.

Special Projects

  • Lead current student-staff term projects, overseeing budgets, timelines, and results.
  • Provide organizational and administrative support to department-wide projects.

Qualifications

  • Completion of post-secondary degree and/or equivalent combination of education and experience.
  • 1-3 years' experience in a front-facing service role, preferably in a post-secondary environment.
  • Experience developing and executing programs to meet student needs in higher education.
  • Experience in an administrative role is an asset.
  • Experience in event planning is an asset.
  • Familiar with literature and research in student development theory, teaching and learning, and student needs in higher education.
  • Strong interpersonal communication skills and demonstrated ability to communicate effectively both written and verbally.
  • Intermediate skills in Microsoft Office and SharePoint programs.
  • Proven ability to execute a variety of ongoing projects, manage multiple priorities concurrently, meet tight deadlines, stay organized, and prioritize effectively.
  • Ability to work well both independently and as part of a team.
  • Self-motivated to take initiative and be both creative and flexible.
  • Ability to gain consensus and work with people representing varying interests while maintaining a strong commitment to student growth and development.

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