Program and Resources Coordinator

4 weeks ago

Waterloo, Ontario, Canada University of Waterloo Full time

Job Summary

The University of Waterloo seeks a highly organized and detail-oriented Program and Resources Coordinator to join our Student Development and Residence Experience team. In this role, you will be responsible for leading the effective and efficient operation of our program through oversight of day-to-day administrative functions.

Key Responsibilities

  • Co-ordinate administrative processes for Student Development and Residence Experience, including start and end of term procedures.
  • Communicate pay dates and administer casual employee payroll logistics for student-staff.
  • Ensure adherence to provisions of policies and applicable employment and Human Resources legislation.
  • Maintain and organize departmental files for all student-staff positions.
  • Collect, review and respond to petitions from student-staff requesting absence from mandatory team meetings or training dates.
  • Monitor email accounts and respond to inquiries in a timely manner.
  • Co-ordinate the purchase, supply, and inventory management of all Student Development Residence Experience supplies.
  • Perform monthly safety inspections for designated Student Development and Residence Experience areas.
  • Co-ordinate finance processes, including working with Housing Finance to reconcile WatCard transactions and administering and reconciling budgets for student-staff.
  • Provide information and key dates to the marketing team for use in promotion and communications.
  • Identify opportunities to make administrative processes more efficient and consistent across SDRX.

Student-Staff Recruitment

  • Review, revise, and co-ordinate all student-staff recruitment and selection processes for Student Development and Residence Experience.
  • Liaise with new and returning student-staff to ensure onboarding requirements are complete.
  • Collaborate with SDRX management teams to confirm student-staff hiring decisions.

Student-Staff Training and Recognition

  • Co-ordinate pre-training communications to all SDRX student-staff members.
  • Prepare and oversee all logistics involved in termly student-staff training and end of term recognition events.
  • Co-ordinate development of student-staff training manuals and online training content.

Documentation and Assessment

  • Develop and maintain program documentation outlining program goals, outcomes and ongoing progress.
  • Co-ordinate the collection and analysis of information and create reports.
  • Co-ordinate portfolio-specific projects or programming as necessary.

Working Relationships

  • Build and maintain strong working relationships with the other Program and Resource Co-ordinators.
  • Communicate and collaborate with Campus Housing staff, campus partners, and external service providers.
  • Participate and contribute to regular team and departmental meetings as appropriate.
  • Foster a collaborative working environment between all areas of SDRX.

Special Projects

  • Lead current student-staff term projects, overseeing budgets, timelines and results.
  • Provide organizational and administrative support to various department-wide projects.

Qualifications

  • Completion of post-secondary degree and/or equivalent combination of education and experience will be considered.
  • 1-3 years' experience in a front-facing service role, preferably in a post-secondary environment.
  • Experience developing and executing programs to meet student needs in higher education.
  • Experience in an administrative role is an asset.
  • Experience in event planning is an asset.
  • Familiar with literature and research in student development theory, teaching and learning, and student needs in higher education.
  • Strong interpersonal communication skills and demonstrated ability to communicate effectively both written and verbally.
  • Intermediate skills in Microsoft Office, and SharePoint programs.
  • Proven ability to execute a variety of ongoing projects, manage multiple priorities concurrently, meet tight deadlines, stay organized, and prioritize effectively.
  • Ability to work well both independently and as part of a team.
  • Self-motivated to take initiative and be both creative and flexible.
  • Ability to gain consensus and work with people representing varying interests while maintaining a strong commitment to student growth and development.

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