Research Programs and Services Coordinator

4 weeks ago

Waterloo, Ontario, Canada University of Waterloo Full time

Overview

The University of Waterloo Library is a dynamic hub for learning, research, and innovation. As a key partner in the university's academic journey, the library provides interdisciplinary spaces and resources that foster collaboration and knowledge sharing among students, faculty, and staff. With a strong commitment to equity, diversity, inclusion, and accessibility, the library equips researchers and students with the critical skills needed to navigate the information landscape and drive positive change.

Responsibilities

As a Research Programs and Services Coordinator, you will play a vital role in supporting the library's research services, including:

  • Developing and delivering research workshops and stakeholder programming focused on research training, collaboration, and support.
  • Coordinating processes for workshop and program coordination, communication, promotion, and registration.
  • Staying up-to-date with academic library research services trends and reporting on findings.
  • Serving as the ISR contact with the Communications Team to facilitate strategic communications.
  • Providing support for the development and implementation of services to meet existing and emerging researcher needs.
  • Managing LibGuides, a key user-facing application supporting research and learning.

Knowledge and Content Management

You will also be responsible for managing web content for the ISR departments, ensuring that internal and public-facing sites are effectively organized, accurate, relevant, and aligned with best practices and guidance from the library's web and usability teams. Additionally, you will:

  • Orient and train staff on the use of collaboration and knowledge management tools such as SharePoint, Teams, and Confluence.
  • Coordinate cross-departmental knowledge management activities.
  • Stay current with knowledge management best practices and upgrade the library's collaboration tools to provide effective guidance and support.
  • Troubleshoot and triage issues arising for staff in the use of knowledge management and collaboration tools.
  • Manage the information architecture of collaboration tools such as SharePoint and Confluence to align with knowledge management best practices.

Reference Service Delivery

You will participate in the library's virtual reference services, assisting patrons via chat and/or email with locating, critically appraising, and using library resources and services. You will also:

  • Serve on the team overseeing virtual reference services.
  • Serve as a member of the team providing in-person services at the library's Adaptive Technology Centre.
  • Maintain awareness of library accessibility services and related technologies.

Qualifications

To be successful in this role, you will need:

  • A bachelor's degree or equivalent in education/experience.
  • Experience finding and synthesizing information and making recommendations to users.
  • Experience using library services and resources, preferably in an academic or public library setting.
  • Experience using collaboration and knowledge management tools such as SharePoint, Teams, and/or Confluence.
  • Experience organizing and coordinating user-facing programs or events.
  • Experience with communications best practices.
  • Experience managing web content.
  • Experience with Springshare's LibGuides content management platform.
  • Experience with basic productivity software (Microsoft 365).
  • Demonstrated ability to clearly and positively communicate complex concepts; excellent oral and written communication skills.
  • Outstanding interpersonal skills and good judgment, with a demonstrated ability to maintain respectful and constructive working relationships across multiple levels and diverse stakeholders.
  • Demonstrated ability to provide excellent customer service and interact with patrons in a respectful and sensitive manner.
  • Knowledge of current trends, best practices, tools, and technologies related to accessibility.
  • Ability and aptitude to learn and use new technologies to enhance and deliver services.
  • Demonstrated ability to independently, as well as collaboratively, lead, plan, coordinate, implement, and assess effective services, including managing multiple and simultaneous projects.
  • Demonstrated aptitude for organization and planning with proven ability to develop and implement procedures, workflows, and process improvements.
  • Proven ability to take initiative and manage multiple projects, priorities, and deadlines.
  • Demonstrated ability to keep current in areas of responsibility.
  • Proven problem-solving and critical thinking skills.
  • Familiarity with data visualization.
  • Inclusive design/universal design for learning and usability testing knowledge.
  • Knowledge of accessibility standards, including web accessibility standards and the Accessibility for Ontarians with Disabilities Act.

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