Emergency Response Coordinator

2 weeks ago

Lethbridge, Alberta, Canada City of Lethbridge Full time

Job Opportunity

The City of Lethbridge is seeking a highly skilled and dedicated individual to fill the role of Emergency Communications Specialist. This is a non-permanent (casual) position that requires a strong commitment to providing exceptional public service.

Key Responsibilities:

  • Process and dispatch emergency and non-emergency Police and Fire calls in a timely and efficient manner.
  • Provide assistance and instruction to callers using established procedures, practices, and protocols.
  • Operate a Computer Aided Dispatch System and other computer programs to manage incoming and outgoing radio transmissions.
  • Perform a variety of general support duties related to the 24-hour operations of a Public Safety Communications Centre.

Requirements:

  • High school diploma or equivalent.
  • Proficiency in entering and retrieving data, with a minimum typing speed of 40 words per minute.
  • Working knowledge of Hexagon CAD systems and IAED Protocol Software is an asset.
  • Preference may be given to applicants certified with the International Academy of Emergency Dispatch in any discipline.
  • Excellent customer service and communication skills, with the ability to prioritize and multitask while handling emergency events.
  • Current Standard First Aid & CPR qualifications or a higher equivalent.

Additional Requirements:

  • Applicants must consent to and pass a police security clearance, including a personal disclosure form, criminal and police records check, reference checks, and truth verification through polygraph examination.
  • Applicants must be at least 1 year clear of any detected or undetected criminal activity, including the use of any illegal drugs.
  • Applicants will be required to complete a basic industry-related aptitude, hearing, and typing tests, as well as a psychological assessment and interview.

During the Probationary Period:

  • During training and the 12-month probationary period, the successful candidate must be available to commit to full-time hours, including shift work, to develop a good working knowledge of 9-1-1 telecommunications and dispatch systems in an emergency services environment.

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