Emergency Response Coordinator

1 week ago

Lethbridge, Alberta, Canada City of Lethbridge Full time
{"Job Title": "Emergency Communications Specialist", "Job Summary": "We are seeking a highly skilled and dedicated individual to join our team as an Emergency Communications Specialist. This is a non-permanent (casual) position that requires a strong ability to work in a fast-paced environment and provide excellent customer service.

Responsibilities:

* Process and dispatch emergency and non-emergency police and fire calls
* Provide assistance and instruction to callers using established procedures and protocols
* Use a Computer Aided Dispatch System and other computer programs to manage calls and respond to emergencies
* Perform general support duties related to the 24-hour operations of a Public Safety Communications Centre

Requirements:

* High school diploma
* Strong typing skills (40 wpm minimum)
* Working knowledge of Hexagon CAD systems and IAED Protocol Software (asset)
* Excellent customer service and communication skills
* Ability to prioritize and multitask while handling emergency events
* Current Standard First Aid & CPR qualifications

Additional Requirements:

* Police security clearance
* Reference checks
* Polygraph examination
* Basic industry-related aptitude, hearing, and typing tests
* Psychological assessment and interview

During the probationary period, you must be available to commit to full-time hours for a minimum of 1 year, including shift work, to develop a good working knowledge of 9-1-1 telecommunications and dispatch systems in an emergency services environment.", "Company Overview": "The City of Lethbridge is a dynamic and growing organization that values its employees and provides opportunities for professional growth and development. We are committed to delivering high-quality services to our citizens and are seeking individuals who share our values and are passionate about making a difference in our community.", "How to Apply": "If you are a motivated and dedicated individual who is passionate about public safety and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]."}

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