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Emergency Response Coordinator

2 months ago

Lethbridge, Alberta, Canada City of Lethbridge Full time
Job Title: Emergency Communications Specialist

We are seeking a highly skilled and experienced Emergency Communications Specialist to join our team at the City of Lethbridge, Public Safety Communications Centre (PSCC).

Job Summary:

The successful candidate will be responsible for processing and dispatching emergency and non-emergency Police and Fire calls, providing assistance and instruction to callers, and using a Computer Aided Dispatch System and other computer programs to manage incoming and outgoing radio transmissions.

Key Responsibilities:
  • Process and dispatch emergency and non-emergency Police and Fire calls
  • Provide assistance and instruction to callers using established procedures, practices, and protocols
  • Use a Computer Aided Dispatch System and other computer programs to manage incoming and outgoing radio transmissions
  • Perform a variety of general support duties related to the 24-hour operations of a Public Safety Communications Centre
Requirements:
  • High school diploma
  • Skills in entering and retrieving data, and typing a minimum of 40 words per minute (wpm)
  • Working knowledge of Hexagon CAD systems and IAED Protocol Software (asset)
  • Preference may be given to applicants who are certified with the International Academy of Emergency Dispatch in any discipline
  • Excellent customer service and communication skills
  • Ability to react calmly and decisively, and prioritize and multitask while handling emergency events
  • Current Standard First Aid & CPR qualifications or a higher equivalent
Additional Requirements:
  • Applicants must consent to and pass a police security clearance, which will include the voluntary completion and submission of a personal disclosure form (lifestyle questionnaire), criminal and police records check, reference checks, and truth verification through polygraph examination
  • Applicants must be at a minimum 1 year clear of any detected or undetected criminal activity to be considered for employment, including the use of any illegal drugs
  • Applicants will be required to be available to complete a basic industry-related aptitude, hearing, and typing tests as well as a psychological assessment and interview
Working Conditions:

The successful candidate will be required to work in a fast-paced environment, with varying shifts, including nights, weekends, holidays, and peak vacation periods.

The City of Lethbridge offers a competitive salary and benefits package, as well as opportunities for professional growth and development.