Crisis Communication Coordinator

4 weeks ago

Lethbridge, Alberta, Canada City of Lethbridge Full time

Position Overview

The City of Lethbridge is seeking applications for the role of Emergency Communications Specialist within the Public Safety Communications Centre (PSCC). This is a non-permanent, casual position aimed at individuals who are dedicated to delivering outstanding public service.

Compensation: $33.92 per hour

Employment Status: Temporary, Casual

Work Schedule:

  • Casual staff will be required to sign up for short-notice shift openings and will receive a schedule based on operational demands.
  • Positions will be scheduled to cover breaks, leaves, and absences due to various reasons.
  • Work hours will fluctuate according to operational needs, requiring availability for nights, weekends, holidays, and peak vacation times.

Key Responsibilities:

  • As an Emergency Communications Specialist for Lethbridge 9-1-1, you will be tasked with processing and dispatching both emergency and non-emergency calls for Police and Fire services.
  • You will provide guidance and support to callers following established protocols and procedures.
  • Utilization of a Computer Aided Dispatch System and other software will be essential, along with monitoring incoming and outgoing radio communications.
  • Additional general support duties related to the 24-hour operations of the Public Safety Communications Centre will also be required.

Qualifications:

  • A high school diploma is required.
  • Proficiency in data entry and retrieval, with a typing speed of at least 40 words per minute.
  • Familiarity with Hexagon CAD systems and IAED Protocol Software is advantageous.
  • Preference may be given to candidates certified by the International Academy of Emergency Dispatch.
  • A solid understanding of geographical areas within Lethbridge and its surroundings is beneficial.
  • Exceptional customer service and communication skills are necessary, along with the ability to remain calm and prioritize tasks during emergencies.
  • Current Standard First Aid & CPR qualifications or a higher equivalent are required prior to employment commencement.

Additional Requirements:

  • Applicants must consent to and successfully pass a police security clearance, which includes a personal disclosure form, criminal and police records check, reference checks, and a truth verification process.
  • A minimum of one year free from any detected or undetected criminal activity is required for consideration.
  • Applicants will need to be available for aptitude, hearing, typing tests, as well as a psychological assessment and interview.

Probationary Period:

  • During the training and the 12-month probationary period, candidates must be available for full-time hours, including shift work, to gain comprehensive knowledge of 9-1-1 telecommunications and dispatch systems in an emergency services context.

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