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AutoTrader Customer Experience Champion

2 months ago

Greater Toronto Area, Canada AutoTrader Full time
Job Overview

The AutoTrader Customer Experience Champion plays a pivotal role in ensuring seamless customer interactions. This role is designed to provide exceptional support to clients and dealer groups, fostering strong relationships that drive business success.

Key Responsibilities

This position involves investigating concerns and inquiries, communicating resolutions in a timely manner, and troubleshooting issues related to client accounts. The successful candidate will be responsible for managing inbound communications from clients or dealer groups, as well as coordinating outbound communication to resolve technical or billing-related issues. Additionally, this role requires the ability to analyze data and provide recommendations to the Sales team regarding customer accounts.

Requirements

To excel in this role, candidates must possess excellent verbal and written communication skills, with the ability to work independently and as part of a team. A college diploma and previous customer service experience are essential, with strong analytical and technical skills also highly valued. Proficiency in MS Office, particularly Excel, is necessary. The ideal candidate will have a solid understanding of sales principles and a flair for upselling opportunities.

Salary Range
$55,000 - $70,000 per annum