Customer Experience Manager

4 days ago


Greater Toronto Area, Canada Lactalis Canada Full time
About the Role

The Customer Collaboration Manager plays a pivotal role in fostering strong partnerships between Lactalis and its customers. This position involves leading and executing strategic Supply Chain processes, supporting Commercial strategies, and maximizing mutual benefits.

Key Responsibilities
  • Partner with external Customer teams to review and strategize on KPI performance, network health, initiatives, and corresponding recommendations that support mutual business objectives.
  • Collaborate closely with internal Sales and Supply Chain cross-functional partners on demand, supply, and overall strategic execution, focusing on Fill Rate, OTD, Inventory levels, On Shelf Availability, and Waste management.
  • Lead the CPFR Analyst(s) to ensure processes are in place supporting strong execution in areas such as demand, supply, and other key KPIs.
  • Facilitate Customer compliance program management that identifies patterns leading to penalties incurred, building the foundation for internal and external collaboration that drives mitigation and provisions based on joint accountability.
Requirements

To succeed in this role, you will need:

  • A college diploma or University degree
  • 5 years of Supply Chain Experience, including Customer Facing
  • Strong leadership skills
  • Ability to thrive in a customer-facing environment
  • Coaching and mentoring skills
  • Strategic thinking
  • Strong negotiation, communication, and interpersonal skills
  • Strong analytical and planning skills
  • Proficient with Microsoft Office technology (Excel and PowerPoint)
  • A self-starter mindset, being highly focused, proactive, and passionate about delivering results
What We Offer

Lactalis Canada values its employees and offers a comprehensive benefits package and perks, including:

  • A competitive base salary ($120,000 - $150,000 per year)
  • A performance-based bonus system
  • 4 weeks of vacation
  • Benefits starting day 1
  • A pension program with an employer match at 100% of up to 6%
  • Tuition reimbursement plan of up to $3,000/year
  • A volunteer day to give back to your community
  • Learning and development opportunities
  • A commitment to internal career advancement with potential for international mobility
About Lactalis Canada

Lactalis Canada believes in rewarding its people with a range of benefits and perks. Our ESG roadmap drives our sustainability mission, aiming to positively impact communities and the planet by enabling stakeholders to have a positive impact on wellbeing through all that we do.

We value our employees as catalysts for positive change and commit to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.



  • Greater Toronto Area, Canada Enhesa Full time

    About EnhesaEnhesa is a global leader in regulatory and sustainability intelligence, empowering businesses to create a safer, more sustainable future.We are seeking a highly organized and customer-focused Coordinator to join our team on a 10-12 month contract. In this role, you will play a critical part in the successful upgrade and migration of over 400...


  • Greater Toronto Area, Canada Enhesa Full time

    Who are we:Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future – positively impacting our environment, our health, our safety, and our future. Navigating the...


  • Greater Toronto Area, Canada Enhesa Full time

    Who are we:Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future – positively impacting our environment, our health, our safety, and our future. Navigating the...


  • Greater Toronto Area, Canada Enhesa Full time

    We are seeking a highly organized and customer-focused Coordinator to join our team on a 10-12 month contract. The Customer Experience Transition Specialist will play a critical part in the successful upgrade and migration of over 400 customers from our legacy SaaS platform to the NextGen version.Key ResponsibilitiesPlan, track, and manage the upgrade...


  • Greater Toronto Area, Canada Ascend FS Full time

    Job DescriptionAs the Chief Customer Experience Officer at Ascend FS, you will be responsible for developing and executing a comprehensive customer lifecycle strategy to boost retention, loyalty, and engagement across all channels. This role requires a strategic thinker who can create meaningful touchpoints and foster customer loyalty.ResponsibilitiesDevelop...


  • Greater Toronto Area, Canada AutoTrader Full time

    Job OverviewThe AutoTrader Customer Experience Champion plays a pivotal role in ensuring seamless customer interactions. This role is designed to provide exceptional support to clients and dealer groups, fostering strong relationships that drive business success.Key ResponsibilitiesThis position involves investigating concerns and inquiries, communicating...


  • Greater Sudbury, Canada The Home Depot Canada Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Customer Experience Manager Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs...

  • Manager, Customs

    1 week ago


    Greater Toronto Area, Canada HR4You Inc Full time

    My client is seeking a Manager, Customs who is an expert in international trade regulations and customs compliance. In this role, they will oversee the company's adherence to international trade regulations. Reporting to the President, the Manager, Customs will act as a liaison between Importers/ Exporters and the CBSA – Canadian Border Service Agency,...

  • Manager, Customs

    3 weeks ago


    Greater Toronto Area, Canada HR4You Inc Full time

    My client is seeking a Manager, Customs who is an expert in international trade regulations and customs compliance. In this role, they will oversee the company's adherence to international trade regulations. Reporting to the President, the Manager, Customs will act as a liaison between Importers/ Exporters and the CBSA – Canadian Border Service Agency,...

  • Manager, Customs

    3 weeks ago


    Greater Toronto Area, Canada HR4You Inc Full time

    My client is seeking a Manager, Customs who is an expert in international trade regulations and customs compliance. In this role, they will oversee the company's adherence to international trade regulations. Reporting to the President, the Manager, Customs will act as a liaison between Importers/ Exporters and the CBSA – Canadian Border Service Agency,...

  • Manager, Customs

    3 weeks ago


    Greater Toronto Area, Canada HR4You Inc Full time

    My client is seeking a Manager, Customs who is an expert in international trade regulations and customs compliance. In this role, they will oversee the company's adherence to international trade regulations. Reporting to the President, the Manager, Customs will act as a liaison between Importers/ Exporters and the CBSA – Canadian Border Service Agency,...

  • New Home Inspector

    6 months ago


    Greater Toronto Area, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...


  • Greater Toronto Area, Canada Brunello Cucinelli Full time

    About Brunello Cucinelli:Brunello Cucinelli is a luxury Italian house operating in the absolute luxury sector, specializing in cashmere and international informal luxury ready-to-wear. The company has been founded in 1978 by designer and entrepreneur Brunello Cucinelli. It's known for its high-quality products designed to stand the test of time.We value...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...


  • Greater Toronto Area, Canada PocketHealth Full time

    **About the team & the role**: We are looking for a creative, motivated and deeply curious individual to help build our dynamic Customer Success team. Our dream **Customer Success Manager **loves a dynamic mix of relationship management, thinking strategically about how to increase awareness of PocketHealth programs within your accounts, and obsessing about...


  • Toronto, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...


  • Toronto, Canada Mondelēz International Full time

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** **Job Profile Summary** You will support our order-to-cash (OTC) operations and/or the customer collaboration agenda for a given market or set of customers. You will offer improved value and service to the customer and...


  • Toronto, Canada Scotiabank Full time

    Requisition ID: 188529 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Banking and Markets** - Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years....


  • Toronto, Canada Endy Full time

    Endy is looking for a collaborative, curious Manager, Customer Experience to join its Customer Experience team. In this role, you will be responsible for leading, coaching, and managing a team of Customer Experience Specialists to achieve and maintain standards aligned with established KPIs. This role involves overseeing daily operations, workforce...