Strategic Project Implementation Specialist
2 days ago
We are seeking a highly skilled and experienced Strategic Project Implementation Specialist to join our global team. As part of this exciting role, you will be responsible for delivering world-class customer experiences through effective project management, technical expertise, and exceptional customer service.
Key Responsibilities- Project Planning and Execution: Plan, organize, and direct the completion of projects in an organized and timely fashion, ensuring seamless execution and maximum impact.
- Customer Engagement: Identify customer goals and research brands, competitors, and industries to provide recommendations for setup and best practices within our platform, as well as establish project timelines.
- News Search Optimization: Build comprehensive and accurate news searches for customers using Boolean logic, ensuring relevant and up-to-date information is always available.
- Training and Support: Organize and lead series of phone and web conference calls throughout the project to deliver platform and feature training, workflow recommendations, and strategic guidance for customers.
- Communication and Documentation: Manage internal communication on all project progress and status with thorough documentation and organization in Salesforce.
- Cross-Functional Collaboration: Collaborate with all appropriate internal teams to deliver a world-class customer experience and help drive the product forward by sharing customer feedback.
- Experience: Previous experience (minimum 1-3 years) building relationships and managing a portfolio of customers at a SaaS company.
- Customer-Facing Skills: Excellent customer-facing communication and project management skills.
- Customer Success Management: Solid customer success management experience and understanding retention in a B2B SaaS subscription business.
- Linguistic Requirements: Must be bilingual in French and English.
Cision is a global leader in PR, marketing, and social media management technology and intelligence. We help brands and organizations identify, connect, and engage with customers and stakeholders to drive business results.
BenefitsThis role offers a competitive salary of $55,000 per year, remote work opportunities, and a dynamic work environment that champions curiosity, collaboration, and innovation.
LanguagePlease note that this position requires advanced knowledge of written and spoken English since you will have weekly interactions with other employees and clients based outside of Quebec.
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