Senior Director of Sales Development

4 days ago

Winnipeg, Manitoba, Canada IntouchCX Full time

About IntouchCX

We are a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over two decades, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

Job Overview

We are seeking an innovative, results-oriented sales leader for the Vice President of Sales position. The ideal candidate will be responsible for developing key growth sales strategies, tactics, and action plans while meeting and exceeding sales quotas in order to take our Growth and Sales department to the next level.

  • Develop a deep understanding of IntouchCX solution offerings and business needs to build highly qualified pipelines.
  • Collaborate with Sales & Growth Team to achieve high levels of productivity and excellence in solution development.
  • Buid an effective and high-performing team through leadership development, performance management, and scalable team infrastructure.
  • Drive key sales strategies or initiatives to meet set goals.
  • Maintain key customer relationships.
  • Identify areas for improvement and develop sales plans and strategies to achieve set objectives.
  • Deliver value-based solutions by developing, communicating, and driving effective strategies based on valid, customer-specific value criteria.
  • Manage contracts and agreements to ensure that expectations are being established, communicated, and met.
  • Stay up-to-date on the competitive landscape as it relates to customer experience strategies and product/service strategies.
  • Possess a strategic understanding of multiple market spaces and leading trends to proactively identify issues/opportunities/solutions.
  • Build strong, collaborative relationships at all levels and work closely with cross-functional leaders.
Requirements
  • Post-secondary degree, or certificate, with a focus in a related discipline.
  • A minimum of 8+ years sales/account management experience directly in the contact center or related industry.
  • In-depth knowledge of selling strategies and methods, as well as employee motivation techniques.
  • Ability to work collaboratively with internal stakeholders.
  • Demonstrated strong interpersonal and communication skills.
  • Work effectively within a diverse sales team.
  • Highly motivated, self-starter with strong business acumen and negotiation skills.
  • Superior organizational skills and the ability to follow through.
  • Ability to communicate, present, and influence all levels of the organization, including executive and C-level.
  • Strong working knowledge of the company's products, competitive products, and the market.
  • A proven track record for sales success and hitting productivity targets.

We offer a comprehensive compensation package that includes:

Benefits of Working as a Vice President of Sales:
  • A competitive salary ranging from $150,000 CAD (dependent on experience, certifications, and portfolio).
  • Supplemental pay types: Bonus & Commission Pay.
  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation).
  • Advanced development trainings.
  • A comprehensive well-being & resiliency approach for upskilling, mentoring, & career progression planning.
  • Amazing career growth opportunities.

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