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Administrative Operations Coordinator

2 weeks ago


Victoria, British Columbia, Canada Focal Full time

Company Overview

Focal is a cutting-edge tech company that values creativity and innovation. We are dedicated to helping photographers build strong and self-sustaining businesses.

Salary

The salary for this position is $47,500 per year, with potential performance-based incentives based on operational success and client satisfaction.

Job Description

We are seeking a motivated and detail-oriented Administrative Assistant to join our team. In this role, you will oversee and streamline the day-to-day operations that drive success for our photographers and their clients.

Key Responsibilities:

  • Manage the operational workflow for photographer sales accounts, ensuring efficient and smooth processes to maximize bookings for weddings.
  • Collaborate closely with the sales and marketing teams to align operational processes with client goals and campaign execution.
  • Assist in the onboarding of new photographers, ensuring a seamless transition and setting them up for success.
  • Monitor operational performance, identifying bottlenecks and areas for improvement; implement solutions to increase efficiency.
  • Ensure that communication between teams and clients is streamlined and that any operational issues are resolved quickly.
  • Utilize CRM and other management tools to track project progress and ensure deadlines are met.
  • Provide regular updates and performance reports to management and internal teams, keeping everyone aligned on operational goals.
  • Act as a key point of contact between sales, marketing, and client success teams to ensure client satisfaction and operational success.

Qualifications:

  • Experience with PIPEDRIVE or related CRM and automation tools such as Zapier/Make is an asset.
  • Proven experience in operations, project management, or a related field. Experience in the wedding or photography industry is a plus.
  • Strong organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously.
  • Excellent problem-solving skills with a proactive approach to identifying and resolving issues.
  • Familiarity with digital marketing or sales operations is highly desirable.
  • Prior experience utilizing CRM software to manage workflows and track project performance.
  • Strong communication skills, able to effectively coordinate between teams and convey updates clearly.
  • Energetic and proactive, with a passion for streamlining processes and improving efficiency.

About Us

We are a vibrant and forward-thinking company that values creativity and innovation. We offer a supportive environment that encourages professional growth and development.