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Director of Hybrid Member Services
1 month ago
The Hybrid Member Services Director is a key role within our organization, responsible for engaging with current technology provider members and driving new business opportunities. This position requires a strong understanding of the technology industry and the ability to build and maintain relationships with key contacts at software and technology providers.
Key Responsibilities:- Develop and execute strategic sales plans to drive new business opportunities and expand existing relationships with technology providers.
- Build and maintain strong relationships with key contacts at software and technology providers, ensuring high renewal rates and identifying growth opportunities.
- Employ a consultative approach to understand the needs of technology providers and align them with Info-Tech's solutions.
- Create and present tailored sales presentations to vendor marketing, product, sales, and analyst relations executives, emphasizing the value of Info-Tech's research and advisory services.
- Assist in preparing customized sales presentations by tailoring PowerPoint slides to the specific needs of target audiences.
- Motivate software providers to engage in upcoming market reports by collecting feedback from their customers using the SoftwareReviews platform.
- Accurately record client details and account notes in the CRM system, adhering to internal reporting processes.
- Conduct regular service calls with clients to ensure alignment and drive usage of Info-Tech memberships.
- 3-5 years of total relevant B2B sales experience (new business and account management)
- Proven success in sales and account management
- Experience in developing and executing strategic sales plans
- Strong relationship-building skills
- Excellent communication and presentation skills
- Ability to work independently and as part of a team
- Data-driven mindset with a focus on continuous improvement
- Post-secondary education
- Business Acumen: Uses knowledge of the business environment and IT to engage customers
- Self-awareness; Self-motivated with an awareness and understanding of one's strengths and areas of development
- Experience in an advisory, information and/or business services organization
Info-Tech Research Group is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran. We are pleased to consider all qualified applicants and ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
