Hybrid Member Services Director

1 week ago

London, Ontario, Canada Info-Tech Research Group Full time

Role Overview

The Hybrid Member Services Director at Info-Tech Research Group plays a pivotal role in engaging with current technology provider members, delivering services related to advisory memberships, collateral and reprints of analyst research and SoftwareReviews content, and booth, speaking slots and branding opportunities at Info-Tech Live, Mclean Signature and other events. This position also involves managing a prospecting territory to bring on new technology vendors.

Key Responsibilities

  • New Business Development: Identify and drive new business opportunities within the assigned territory of software and technology providers through various outreach methods, including email, phone, social media, and Vidyard.
  • Account Management: Build and maintain strong relationships with existing clients, ensuring high renewal rates and identifying growth opportunities to expand their use of Info-Tech's services.
  • Consultative Selling: Employ a consultative approach to understand the needs of technology providers and align them with Info-Tech's solutions.
  • Deliver Compelling Presentations: Create and present tailored sales presentations to vendor marketing, product, sales, and analyst relations executives, emphasizing the value of Info-Tech's research and advisory services.
  • Customize Sales Materials: Assist in preparing customized sales presentations by tailoring PowerPoint slides to the specific needs of target audiences.
  • Encourage Participation in Market Reports: Motivate software providers to engage in upcoming market reports by collecting feedback from their customers using the SoftwareReviews platform.
  • Maintain CRM Records: Accurately record client details and account notes in the CRM system, adhering to internal reporting processes.
  • Proactive Account Management: Conduct regular service calls with clients to ensure alignment and drive usage of Info-Tech memberships.

Success Factors

  • Develop new business opportunities through proactive prospecting, lead generation, and cold calling.
  • Build and nurture strong relationships with key contacts at technology providers within the territory.
  • Effectively align Info-Tech's products, services, and value proposition with the needs of senior business and marketing executives.
  • Meet or exceed set goals and metrics, including achieving sales quotas through new business acquisition, renewing existing members, and identifying growth opportunities within existing clients.

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