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Front Desk Representative

2 months ago

Toronto, Ontario, Canada Marriott International Full time

Job Summary

We are seeking a highly skilled Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional guest service and ensuring that every interaction with our hotel is memorable.

About the Role

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will be responsible for checking guests in and out, handling room assignments and key cards, and responding to guest inquiries and requests.

Key Responsibilities

  • Provide exceptional guest service and ensure that all interactions are friendly and welcoming.
  • Check guests in and out, handle room assignments and key cards, and respond to guest inquiries and requests.
  • Process payments and handle cash transactions accurately and efficiently.
  • Maintain a high level of knowledge about hotel services and amenities, including dining options, recreational activities, and local attractions.
  • Work collaboratively with other departments to ensure seamless guest experiences.

Requirements

To be successful in this role, you will need:

A high school diploma or equivalent.No prior experience required; however, previous customer service experience is an asset.Excellent communication and problem-solving skills.The ability to work in a fast-paced environment and multitask effectively.A positive attitude and a passion for delivering exceptional guest service.

Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, and paid time off.

What We Offer

In addition to a competitive salary and benefits package, we offer:

A dynamic and supportive work environment.Ongoing training and development opportunities to help you grow in your career.The chance to work with a diverse and global organization.

Estimated Salary: $47,500