Help Desk Representative
4 days ago
We are seeking a highly motivated and detail-oriented Help Desk Representative to join our team at THE UPS STORE 480. In this role, you will provide exceptional customer service, ensuring that clients receive prompt and accurate information regarding our services.
About the RoleThis is a fantastic opportunity for someone who is enthusiastic about working in a fast-paced environment, handling multiple tasks, and prioritizing responsibilities efficiently. As a Help Desk Representative, you will be responsible for answering client inquiries, explaining our services, and providing general administrative support.
Responsibilities- Respond to client inquiries via phone, email, or in-person, providing accurate and timely information about our services.
- Explain the type and cost of services offered, addressing any questions or concerns clients may have.
- Issue receipts and other relevant documents as required.
- Analyze client feedback, inquiries, and complaints to deliver meaningful information and services.
- Perform general office duties, including data entry, filing, and maintaining records.
- A secondary (high) school graduation certificate is required; however, we will train the right candidate.
- Familiarity with business operations and customer service principles is beneficial.
- Excellent communication skills, both written and verbal, are essential for success in this role.
- The ability to work under pressure, multitask, and prioritize responsibilities effectively is crucial.
- You must be organized, reliable, and a team player with a strong attention to detail.
This is an on-site position, requiring the successful candidate to work from our physical location. We do not offer remote work options.
CompensationWe offer a competitive salary, estimated to be around $25,000 - $35,000 per annum, depending on experience and qualifications. Please note that this figure is based on industry standards and local market conditions.
What We Offer- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A chance to work with a reputable company, contributing to its growth and success.
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