Senior Customer Partner

1 week ago

Montreal, Quebec, Canada Publicis Groupe Full time
Job Description

The Senior Customer Partner, Team Lead is responsible for leading a team dedicated to managing customer relationships, maximizing customer satisfaction and achieving the agency's financial objectives. This role is crucial to ensuring collaboration between the company and its customers, while supporting the development and growth of the team.

Key Responsibilities:

  • Business Development: Advise customers on their business challenges related to technology and digital transformation, participate in the development of strategies for business proposals affecting customers, and organize and lead planning sessions related to portfolio activities.
  • Customer Relationship Management: Monitor project progress according to specifications and customer expectations, develop and maintain strong business relationships with customers, and ensure sustained growth and profitability of customer portfolios.
  • Leadership and Team Management: Lead, motivate, and coach a team of customer partners to achieve performance objectives, ensure professional development of team members through training and mentoring, and identify and implement process improvements to increase efficiency and quality of customer service.

Requirements:

  • Minimum 5-7 years' experience in an account management or customer service role, with at least 2 years in a leadership position.
  • Agency experience is an asset.
  • University degree in a related field, whether communications, marketing, or administration.
  • Flawless French/English bilingualism.
  • Ability to work in a dynamic environment and manage multiple priorities simultaneously.

What We're Looking For:

  • Business Acumen: Ability to read between the lines and understand customer needs even before they themselves know.
  • Diplomacy: Ability to act as a representative of the customer within the company and vice versa.
  • Strategic Thinking: Ability to motivate customers and internal teams to face change and uncertainty.
  • Crisis Management: Ability to remain calm and composed in high-pressure situations.

About Us:

As a member of the Publicis Groupe, we value human-centricity and collaboration. We're looking for candidates who share these values and can contribute to our dynamic and inclusive work environment.

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