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Senior Client Partner

2 months ago

Montreal, Quebec, Canada Cari Full time
{"h1": "Senior Client Partner", "p": "At Cari, we're seeking a seasoned Senior Client Partner to lead our customer relationships, drive satisfaction, and achieve financial objectives. As a key member of our team, you'll collaborate with customers, internal departments, and project teams to identify growth opportunities and develop strategies to seize them.

Responsibilities:

* Advise customers on business challenges related to technology and digital transformation
* Participate in business proposal development and strategy sessions
* Lead planning sessions and monitor project progress
* Develop and maintain strong business relationships with customers
* Ensure sustained growth and profitability of customer portfolios
* Collaborate with internal departments to identify growth opportunities
* Analyze market trends and customer performance to inform strategic decisions

Requirements:

* 5-7 years' experience in account management or customer service, with at least 2 years in a leadership position
* Agency experience is an asset
* University degree in a related field
* Flawless bilingualism in French and English
* Ability to work in a dynamic environment and manage multiple priorities

What sets you apart:

* Business creativity: you read between the lines and understand customer needs
* Diplomacy: you're the customer's representative within Cari and Nurun's representative within the customer
* A lighthouse in a storm: you motivate customers and internal teams to face change together
* Crisis management: you're at your best in high-pressure situations

Additional Information:

* Cari is a human-centric company that values collaboration, empathy, and customer service
* We offer a competitive benefits package, including health insurance, vacation days, and remote work options
* Our hybrid work model allows for a flexible schedule and work-life balance
"}