Senior Client Partnerships Manager

2 days ago


Mississauga, Ontario, Canada Pivotal Integrated HR Solutions Full time

Join Pivotal Integrated HR Solutions as a Bilingual Customer Accounts Specialist in our dynamic team. We are expanding rapidly and seeking a driven professional to cultivate meaningful client relationships, drive business growth, and deliver exceptional results.

About the Role

We offer an exciting opportunity to be part of a leading industry innovator as a trusted primary contact for approximately 200 retail accounts.

  • Influence client strategies while driving customer satisfaction
  • Cultivate Relationships: Build trust and loyalty with clients to ensure satisfaction and retention
  • Drive Sales Growth: Spot opportunities and work closely with the sales team to expand business

You will also have the chance to:

  • Deliver Insights: Create and present customized KPI reports, PowerPoint business reviews, and optimization analyses
  • Ensure Availability: Monitor stock levels to meet client demands seamlessly
  • Respond Swiftly: Address client requests with speed and professionalism
  • Collaborate Across Teams: Partner with customers, carriers, and internal departments to exceed expectations
  • Support Sales Initiatives: Help boost revenue in your territory through proactive engagement
About You

To succeed in this role, you will need:

  • Bachelor's Degree or Diploma
  • Bilingual in French and English
  • 3-5 years' experience in Customer Service, Sales, Supply Chain, or Account Management
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook)
  • Experience with SAP or JD Edwards is a plus
  • Strong multi-tasking and time management skills
What We Offer

Pivotal Integrated HR Solutions offers:

  • A growing, innovative organization
  • Diverse clients and challenging projects
  • Hybrid work environment (3 days remote working/wk)
  • Professional development opportunities with support and recognition for your achievements

We estimate the salary for this role to be around $65,000 - $80,000 per year, depending on location and experience.



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