Senior Client Partnerships Manager
2 days ago
Join Pivotal Integrated HR Solutions as a Bilingual Customer Accounts Specialist in our dynamic team. We are expanding rapidly and seeking a driven professional to cultivate meaningful client relationships, drive business growth, and deliver exceptional results.
About the RoleWe offer an exciting opportunity to be part of a leading industry innovator as a trusted primary contact for approximately 200 retail accounts.
- Influence client strategies while driving customer satisfaction
- Cultivate Relationships: Build trust and loyalty with clients to ensure satisfaction and retention
- Drive Sales Growth: Spot opportunities and work closely with the sales team to expand business
You will also have the chance to:
- Deliver Insights: Create and present customized KPI reports, PowerPoint business reviews, and optimization analyses
- Ensure Availability: Monitor stock levels to meet client demands seamlessly
- Respond Swiftly: Address client requests with speed and professionalism
- Collaborate Across Teams: Partner with customers, carriers, and internal departments to exceed expectations
- Support Sales Initiatives: Help boost revenue in your territory through proactive engagement
To succeed in this role, you will need:
- Bachelor's Degree or Diploma
- Bilingual in French and English
- 3-5 years' experience in Customer Service, Sales, Supply Chain, or Account Management
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook)
- Experience with SAP or JD Edwards is a plus
- Strong multi-tasking and time management skills
Pivotal Integrated HR Solutions offers:
- A growing, innovative organization
- Diverse clients and challenging projects
- Hybrid work environment (3 days remote working/wk)
- Professional development opportunities with support and recognition for your achievements
We estimate the salary for this role to be around $65,000 - $80,000 per year, depending on location and experience.
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