Technical Support Specialist

4 days ago

Edmonton, Alberta, Canada Gill Multimedia Ltd. Full time
About the Role

Gill Multimedia Ltd. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our products and services.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring in-depth research and troubleshooting.
  • Communication: Develop and maintain strong relationships with users, providing clear and concise explanations of technical information.
  • Documentation: Maintain accurate and detailed records of user interactions, including problems and solutions.
  • Collaboration: Work closely with cross-functional teams to identify and implement process improvements.
Requirements
  • Education: College or CEGEP diploma in a related field.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Work Environment

This is a permanent, full-time position with a 40-hour workweek. The work language is English.

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