Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Redline Heavy Truck Parts & Repair Ltd Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Redline Heavy Truck Parts & Repair Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their computer systems and equipment are running smoothly.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and resolve technical issues related to computer systems, software, and equipment.
  • Problem-Solving: Research and implement solutions to complex technical problems, utilizing technical manuals, guides, and other resources.
  • Log Maintenance: Collect, organize, and maintain a comprehensive problems and solutions log for use by other technical support analysts.
  • Customer Support: Provide business systems, network, and Internet support to customers, responding to identified difficulties and ensuring timely resolution.
  • Equipment Setup: Set up equipment for customer use, ensuring proper installation of cables, operating systems, or appropriate software.
Work Environment

As a Technical Support Specialist at Redline Heavy Truck Parts & Repair Ltd, you will work in a fast-paced environment, handling repetitive tasks and requiring attention to detail. You will be part of a dynamic team, working collaboratively to ensure excellent customer service.

Requirements
  • Education: College/CEGEP degree in a related field.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.

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