Technical Support Specialist

7 hours ago

Edmonton, Alberta, Canada Proconnect Network Inc. Full time
Proconnect Network Inc.

Job Summary

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities

• Provide technical support to users via phone, email, or in-person

• Troubleshoot and resolve technical issues with computer systems

• Collaborate with other technical teams to resolve complex technical issues

• Develop and maintain technical documentation and user guides

• Participate in the design and implementation of new technical systems and processes

Requirements

• Bachelor's degree in Computer Science or related field

• 7 months to less than 1 year of experience in technical support

• Strong knowledge of computer systems and technical software

• Excellent communication and problem-solving skills

Work Environment

This is an on-site position, requiring the ability to work at our physical location. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

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