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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Dynamic Manufacturing Solutions Full time

Dynamic Manufacturing Solutions is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your duties will include consulting user guides, technical manuals, and other documents to research and implement solutions, as well as providing advice and training to users in response to identified difficulties. You will also be responsible for collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts. Additionally, you will participate in the redesign of applications and other software, and supervise other technical support workers in this group. You will also provide business systems, network, and Internet support to users in response to identified difficulties, and set up equipment for employee use. The ideal candidate will have a college education and 1-2 years of experience in a technical support role. The work language is English, and the work hours are 37.5 hours per week. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.