Technical Support Specialist

2 days ago

Edmonton, Alberta, Canada Redline Heavy Truck Parts & Repair Ltd Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Redline Heavy Truck Parts & Repair Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers and internal teams.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and provide timely and effective solutions to technical issues related to computer systems, software, and hardware.
  • Problem-Solving: Consult technical manuals, user guides, and other resources to research and implement solutions to complex technical problems.
  • Log Maintenance: Collect, organize, and maintain a comprehensive problems and solutions log for use by other technical support analysts.
  • System Support: Provide business systems, network, and Internet support to customers and internal teams in response to identified difficulties.
  • Equipment Setup: Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
Work Environment

As a Technical Support Specialist at Redline Heavy Truck Parts & Repair Ltd, you will work in a fast-paced environment with repetitive tasks, requiring attention to detail and strong organizational skills.

Personal Qualities
  • Client Focus: Provide exceptional customer service and maintain a client-focused approach in all interactions.
  • Organized: Maintain a high level of organization and prioritize tasks effectively to meet deadlines.
  • Team Player: Collaborate with internal teams to achieve common goals and objectives.
Requirements
  • Education: College or CEGEP diploma.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English.
  • Work Hours: 35 hours per week.

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