Technical Support Specialist

2 months ago


Edmonton, Alberta, Canada Voyager Systems Corp. Full time
Job Summary

Voyager Systems Corp. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients and ensuring that their computer systems are running smoothly.

Key Responsibilities
  • Technical Support: Respond to client inquiries and provide technical support via phone, email, or in-person.
  • Problem-Solving: Research and implement solutions to technical issues, utilizing user guides and technical documents.
  • Training and Development: Provide training and guidance to clients on the use of our software and systems.
  • Documentation: Maintain accurate records of technical issues and solutions.
  • Collaboration: Work closely with our software development team to identify and resolve technical issues.
Requirements
  • Education: College/CEGEP degree or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Work Environment

Voyager Systems Corp. is a dynamic and growing company that values innovation and teamwork. As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals and contribute to the success of our company.

What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We are committed to the growth and development of our employees, with opportunities for advancement and professional development.
  • Collaborative Work Environment: We foster a collaborative and inclusive work environment that values diversity and teamwork.


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