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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada CYBERMETEORS LTD. Full time
Job Summary

Cybermeteors Ltd. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers, ensuring that their computer systems and software are functioning properly.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and provide technical assistance via phone, email, or in-person.
  • Problem-Solving: Analyze and resolve technical issues related to computer hardware, software, and network connectivity.
  • Training and Education: Provide training and education to customers on the use of computer systems and software.
  • Documentation: Maintain accurate and detailed records of customer interactions and technical issues.
  • Collaboration: Work closely with other technical support teams to resolve complex technical issues.
Requirements
  • Education: College diploma or equivalent in a related field.
  • Experience: 1-2 years of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer hardware and software.
Work Environment

Cybermeteors Ltd. is a dynamic and fast-paced work environment that requires strong technical skills and excellent communication skills. As a Technical Support Specialist, you will be working in a team-based environment, providing technical support to customers and resolving technical issues.

What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for career growth and professional development.
  • Collaborative Work Environment: We offer a collaborative and dynamic work environment.