Customer Service Team Lead
3 weeks ago
About the Role:
Ontario Inc. is seeking a highly skilled and experienced Business Development and Operations Manager to join our team. As a key member of our management team, you will be responsible for leading our customer service team and driving business growth through strategic planning and execution.
Key Responsibilities:
- Lead and manage a team of customer service representatives to ensure exceptional customer experience and high-quality service delivery.
- Develop and implement business strategies to drive revenue growth and improve operational efficiency.
- Manage budgets and resources to ensure effective use of company funds.
- Collaborate with cross-functional teams to achieve business objectives and improve customer satisfaction.
- Identify and implement process improvements to enhance customer experience and reduce costs.
Requirements:
- Minimum 2 years of experience in a customer-facing role or business development position.
- Proven track record of driving business growth and improving operational efficiency.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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