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Customer Service Team Lead

1 month ago

Toronto, Ontario, Canada Pizza Hut Full time

About the Role:

We are seeking a skilled Customer Service Supervisor to join our team at Pizza Hut. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Conduct performance reviews and provide feedback to team members
  • Recruit and hire new staff to join our team
  • Coordinate and assign work to team members to ensure efficient operation of our customer service team
  • Maintain the operation of computer systems and equipment, and arrange for repairs as needed
  • Requisition materials and supplies as required

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet tight deadlines
  • Reliability and dependability

Working Conditions:

  • Work under pressure in a fast-paced environment
  • Attention to detail and accuracy
  • Excellent oral and written communication skills

Personal Suitability:

  • Accurate and reliable
  • Client-focused and efficient
  • Dependable and organized
  • Excellent interpersonal skills
  • Initiative and judgement
  • Team player with a positive attitude

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.