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Customer Service Team Lead

1 month ago

Toronto, Ontario, Canada Banque Nationale du Canada Full time
Customer Service Manager Role at Banque Nationale du Canada

A career in management at Banque Nationale du Canada as a Customer Service Manager involves supporting your team in the transaction sector to create a positive impact and promote their professional development. You will act as a leader and collaborate with branch management to ensure the branch runs smoothly, while fostering a culture of excellence and customer satisfaction.

Key Responsibilities:
  • Lead and motivate a team of customer service representatives to achieve exceptional results
  • Collaborate with branch management to develop and implement strategies to improve customer satisfaction and loyalty
  • Provide coaching and feedback to team members to enhance their skills and performance
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement processes to improve operational efficiency and effectiveness
Requirements:
  • Proven leadership experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to analyze complex problems and develop effective solutions
  • Strong coaching and mentoring skills
  • Ability to work in a fast-paced environment and adapt to changing priorities