Customer Service Team Lead

2 weeks ago


Toronto, Ontario, Canada Farm Boy Full time
About Farm Boy

Farm Boy is passionate about creating a unique fresh food shopping experience for all our customers. As we continue to grow within Ontario, we are excited to welcome new team members who share our vision of delivering exceptional customer service.

This position plays a vital role in assisting the Service Department Manager in achieving company, store, and department goals. The successful candidate will be responsible for ensuring a quality service approach to all employees, customers, and suppliers.

Job Description

This position is responsible for providing superior customer service and support to achieve Farm Boy's vision of the best fresh shopping experience. Key responsibilities include:

  • Welcoming, greeting, and providing assistance to customers using Farm Boy's Service Standards.
  • Leading by example and promoting corporate policies, customer service standards, and departmental cleanliness.
  • Assisting the management team with opening procedures on the sales floor and supervising and performing departmental procedures.
  • Performing cashier duties, including running a till and cart retrieval.
Qualifications and Requirements

To be successful in this role, you will need:

  • Typically require partial completion of a post-secondary program, plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.
  • Successful completion of Smart Serve or a willingness to complete it.
  • Excellent organizational, interpersonal, mathematical, and analytical skills.
  • A clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • The ability to learn manual and automated systems/tools.
  • Skill at working in a fast-paced environment while maintaining priorities and a high level of performance.
Compensation and Benefits

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, as well as benefits such as health and dental insurance, and a retirement savings plan.



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