Strategic Business Director, Client Experience

1 week ago

Toronto, Ontario, Canada Investment Management Corporation of Ontario (IMCO) Full time

At the Investment Management Corporation of Ontario (IMCO), we're shaping the future of institutional asset management. With a strong track record of delivering dynamic and cost-efficient investing solutions for public sector pensions and investment funds in Ontario, our organization is well-positioned to drive growth and success.

We're currently seeking an experienced Director of Business Management to join our Client Relationship Management (CRM) team. This key role will lead the Business Management function, enabling the high-performing CRM team to achieve its objectives by supporting business planning, coordinating management and board reporting, and overseeing client event coordination and communications.

This is a unique opportunity to work with a talented team of professionals who are passionate about delivering exceptional client experiences. As a leader on the CRM team, you'll play an active role in reviewing and finalizing client collateral, creating and running client education seminars, preparing client newsletters, and more.

The successful candidate will have a solid track record of structured problem-solving, identifying critical business issues, developing structured program plans, driving strong business outcomes, working across multiple business areas to orchestrate win-win solutions, managing change, and building relationships of trust at multiple levels.

In this role, you'll lead with partnership across the organization to improve efficiency of IMCO-wide processes that impact the CRM team. You'll work closely with internal stakeholders to deliver process and change initiatives, identify and deliver continuous improvement opportunities, build nimbleness and agility into the fabric of the organization, and improve the team's efficiency and effectiveness.

This role requires strong analytical skills and business judgment, as well as excellent business writing skills. You'll need to be a team player who enjoys a collaborative environment and high-performance culture. A bachelor's degree in a related field of study is required, and an advanced degree in Finance, MBA, or a related field, along with CFA/FRM/CAIA designation, is an asset.

We offer a competitive salary range of $120,000 - $160,000 per year, depending on experience. If you're a strategic thinker with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.

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