Client Experience Director

1 week ago


Toronto, Ontario, Canada Sephora Full time
About Sephora

Sephora is a leading beauty retailer that offers a wide range of high-end and niche products. We are committed to providing an exceptional customer experience and empowering our employees to achieve their full potential.

Job Summary

We are seeking a highly motivated and experienced Client Experience Director to join our team. As a key member of our leadership team, you will be responsible for overseeing the client experience department and driving sales growth through exceptional service and product knowledge.

Key Responsibilities
  • Client Experience: Ensure that all on-stage cast properly execute Sephora's selling model and provide outstanding client service. Partner with direct managers to address client feedback and resolve issues in a timely manner.
  • Embracing Innovation: Support the implementation of new technology and training programs to enhance the client experience and drive sales growth.
  • Event Management: Assist in planning and executing in-store events that meet or exceed company objectives and client needs.
  • Performance Assessment & Development: Conduct regular check-ins with direct reports, provide timely feedback, and coach to performance management situations as needed.
  • Entrepreneurial Spirit: Analyze sales performance and identify business opportunities to drive growth and increase revenue.
Requirements
  • A minimum of one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
  • Excellent verbal and written communication skills, with the ability to influence business partners at all levels.
  • Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
What We Offer
  • A competitive salary of $80,000 - $100,000 per year, based on experience.
  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
  • Ongoing training and development opportunities to help you achieve your career goals.
  • The opportunity to work with a dynamic and supportive team, surrounded by the best talent in the industry.
  • Exclusive access to brand events and discounts on Sephora products.


  • Old Toronto, Ontario, Canada Director File Full time

    Executive Director OpportunityWe are seeking a visionary leader to co-lead Canada's largest professional theatre for young audiences. As Executive Director, you will be responsible for collaborating with the Artistic Director to inspire and promote a collaborative theatre spirit amongst staff, volunteers, and the artistic community.Key...


  • Toronto, Ontario, Canada Tiffany & Co Full time

    At Tiffany & Co, we're seeking a seasoned professional to lead our client relations and events efforts in Canada. This is a unique opportunity to shape the luxury retail experience for our high-end clientele. Job OverviewThis position plays a critical role in developing and executing strategies that drive exceptional client experiences, foster...


  • Toronto, Ontario, Canada Investment Management Corporation of Ontario (IMCO) Full time

    At the Investment Management Corporation of Ontario (IMCO), we're shaping the future of institutional asset management. With a strong track record of delivering dynamic and cost-efficient investing solutions for public sector pensions and investment funds in Ontario, our organization is well-positioned to drive growth and success.We're currently seeking an...

  • Client Director

    1 month ago


    Old Toronto, Ontario, Canada Syntrio, Inc. Full time

    Job Title: Bilingual Client Success DirectorWe are seeking a highly skilled and experienced Bilingual Client Success Director to join our team at ClearView Toronto office.ClearView provides ethics software solutions to global enterprise clients. Our ideal candidate will have a strong background in leading a team of client-facing representatives and a proven...

  • NA-Managing Director

    3 weeks ago


    Toronto, Ontario, Ontario, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...


  • Toronto, Ontario, Canada Inspire Direct Marketing Full time

    About the Role:We are seeking a highly organized and detail-oriented Client Experience Coordinator to join our dynamic team at Inspire Direct Marketing. The successful candidate will be responsible for overseeing campaigns, working closely with internal and client teams, and ensuring deliverables are met on time and on budget.Key Responsibilities:Manage...


  • Toronto, Ontario, Canada Tiffany & Co Full time

    Role OverviewWe are seeking a highly skilled and experienced Luxury Client Experience Director to lead our High Jewelry sales efforts in Canada. This individual will be responsible for delivering exceptional client experiences, driving sales growth, and developing strategic partnerships.Key ResponsibilitiesDevelop and maintain strong relationships with top...


  • Toronto, Ontario, Canada Harry Rosen Full time

    Be Part of a Team that Truly BelievesAt Harry Rosen, we're passionate about delivering exceptional customer experiences. As a Client Experience Leader, you'll play a key role in building and developing a team that shares this vision.Key Responsibilities:Lead a team of retail professionals in creating a seamless customer experience across our stores and...


  • Toronto, Ontario, Canada Tiffany & Co. Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Experience Director to lead our team at Tiffany & Co.Key Responsibilities:Develop and execute strategies to deliver exceptional client experiences, driving sales growth and profitability.Lead a high-performing team, providing coaching, guidance, and support to ensure seamless execution of...


  • Toronto, Ontario, Canada Certain Affinity Full time

    Role OverviewWe are seeking a talented Visual Experience Director to join our team at Certain Affinity, a well-established and growing development studio with locations in Austin and Toronto. This position requires 15+ years of experience in PC and/or console game development, with at least 5 years as an Art Director or Associate Art Director for a AAA brand...


  • Toronto, Ontario, Canada Lumenus Community Services Full time

    Job Title: Director, Client ServicesLumenus Community Services is seeking a highly skilled and experienced Director, Client Services to lead our client services programs. As a key member of our leadership team, you will be responsible for overseeing the strategic direction and implementation of our client services programs, ensuring they meet the needs of...


  • Toronto, Ontario, Canada Interac Corp. Full time

    Client Relationships DirectorAt Interac Corp., we are shaping the future of the digital economy in Canada by designing and delivering innovative products and solutions. As a Client Relationships Director, you will develop and execute sales and relationship management strategies to drive commercial outcomes for our designated clients, including financial...


  • Toronto, Ontario, Canada Sephora Full time

    Job OverviewWe are seeking an experienced leader to join our team as a Team Lead, Client Experience at Sephora. As a key member of our management team, you will be responsible for overseeing the sales floor departments within a specific Sephora location.


  • Toronto, Ontario, Canada Cossette Full time

    Job OverviewCossette is a leading advertising agency that thrives on innovative ideas and collaborative work environments. We are seeking a highly motivated Senior Client Solutions Director to join our team.Salary RangeThe estimated annual salary for this position is $120,000 - $180,000 based on industry standards and location.Job DescriptionThe Senior...


  • Toronto, Ontario, Canada Gartner Full time

    Key Responsibilities:As a Client Director at Gartner, you will be responsible for setting and directing strategy for global clients or major regional accounts that are of strategic and revenue-generating importance. This role involves driving new business within the account and meeting sales quotas.About the Role:This is a challenging and rewarding role that...


  • Toronto, Ontario, Canada GroupBy Full time

    Job SummaryGroupBy is seeking a seasoned Director of Client Success to join our team. As a key member of our client success organization, you will be responsible for managing the success of our client implementations. This role requires a challenging mix of account management, solution consulting, and project management. You will collaborate with every team...


  • Toronto, Ontario, Canada Broadridge Full time

    Role Summary: As the Executive Director of Client Services at Broadridge, you will play a crucial role in driving exceptional customer service to our Enterprise Accounts. Main Responsibilities: • Lead Client Services in a multi-client product investment management environment • Develop and maintain strong relationships with Broadridge Canada's GTO...


  • Toronto, Ontario, Canada Bennett Jones Full time

    Job Title: National Director, Client DevelopmentBennett Jones, a leading Canadian business law firm, is seeking a highly skilled and experienced National Director, Client Development to drive revenue growth in strategic markets. This role is responsible for expanding existing client relationships and acquiring new clients, with a focus on the Private Equity...


  • Toronto, Ontario, Canada LEON CYCLEManaging Director Full time

    Managing Director Role at Leon CycleWe are seeking an exceptional Managing Director to lead our North American operations, driving growth and success for Leon Cycle.About the CompanyLeon Cycle is a pioneering e-bike manufacturer with a strong presence in the market. Our mission is to design, manufacture, and sell high-quality e-bikes through various...


  • Toronto, Ontario, Canada Tiffany & Co Full time

    Job Title: Director of Client Relations and High JewelryJob Summary:We are seeking a highly skilled and experienced Director of Client Relations and High Jewelry to join our team at Tiffany & Co. The successful candidate will be responsible for developing and managing relationships with top clients, driving new business opportunities, and creating...