Client Experience Director
1 week ago
Sephora is a leading beauty retailer that offers a wide range of high-end and niche products. We are committed to providing an exceptional customer experience and empowering our employees to achieve their full potential.
Job SummaryWe are seeking a highly motivated and experienced Client Experience Director to join our team. As a key member of our leadership team, you will be responsible for overseeing the client experience department and driving sales growth through exceptional service and product knowledge.
Key Responsibilities- Client Experience: Ensure that all on-stage cast properly execute Sephora's selling model and provide outstanding client service. Partner with direct managers to address client feedback and resolve issues in a timely manner.
- Embracing Innovation: Support the implementation of new technology and training programs to enhance the client experience and drive sales growth.
- Event Management: Assist in planning and executing in-store events that meet or exceed company objectives and client needs.
- Performance Assessment & Development: Conduct regular check-ins with direct reports, provide timely feedback, and coach to performance management situations as needed.
- Entrepreneurial Spirit: Analyze sales performance and identify business opportunities to drive growth and increase revenue.
- A minimum of one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
- Excellent verbal and written communication skills, with the ability to influence business partners at all levels.
- Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
- A competitive salary of $80,000 - $100,000 per year, based on experience.
- A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
- Ongoing training and development opportunities to help you achieve your career goals.
- The opportunity to work with a dynamic and supportive team, surrounded by the best talent in the industry.
- Exclusive access to brand events and discounts on Sephora products.
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