Senior Manager, Customer Strategy
5 days ago
About League:
League is a digital health and wellness platform that enables businesses to accelerate the delivery of new consumer and patient engagement models. Our platform, known as 'Powered by League,' provides a suite of tools and services that help businesses transform their healthcare and wellness offerings.
Job Summary:
We are seeking a Senior Manager, Customer Strategy to join our team. As a key member of our customer strategy team, you will be responsible for developing and implementing business strategies and solutions to drive the operational and commercial success of our platform customers.
Key Responsibilities:
- Manage the relationship with key team members from our platform customers to develop strategies that drive the success of our solutions.
- Work collaboratively with our cross-functional teams to launch and bring new solutions to our platform customers' end users.
- Develop and implement business requirements for our product solutions in collaboration with our platform customers.
- Support future roadmap ideation from a business and solution standpoint, in collaboration with our product and engineering teams, and platform customer counterparts.
- Partner with day-to-day program management stakeholders to assess progress, drive key deliverables, and ensure on-track launches of new solutions and enhancements.
- Support cross-functional collaboration across our business, product, and operations teams.
Requirements:
- 6+ years of work experience, ideally with both management consulting and technology/delivery experience.
- Experience developing and implementing strategies, operations, and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers.
- Experience working with external clients from major Fortune companies.
- Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with product management and engineering teams.
- Startup and/or growth stage technology experience (SaaS or PaaS) preferred.
- Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus.
What We Offer:
League offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees.
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