Senior Branch Strategist

1 month ago


St John's, Newfoundland and Labrador, Canada BMO Financial Group Full time
Job Description

We are seeking an experienced Senior Branch Strategist to join our team at BMO Financial Group. As a key member of our branch leadership team, you will be responsible for guiding and directing employees to deliver exceptional service to our customers and prospects.

Your primary focus will be on understanding the needs of our customers or prospects to provide sales and service in their best interests. You will identify opportunities to refer other business groups and support sales and customer service activities to meet strategic customer experience and profitability goals.

You will ensure alignment between values and behavior that fosters diversity and inclusion. This includes improving team performance, recognizing and rewarding performance, coaching employees, supporting their development, and managing poor performance.

You will create innovative business development strategies, collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction while minimizing operating losses.

In addition, you will develop and execute a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.

You will also probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice in their best interests.

As a seasoned professional, you will have a deep network in the community to enhance the Bank's visibility and build a strong referral source for new potential business.

You will support the Bank's community involvement and participate in community activities. Furthermore, you will maintain a high-touch relationship with key branch customers and prospects within the market.

The estimated salary range for this position is $85,000 - $120,000 per year, depending on location and experience.

This role requires a minimum of 5-7 years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience. Previous supervisory or management experience is also necessary.


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