Patient Care Coordinator
4 weeks ago
Job Title: Patient Care Representative
About MyHealth Centre
MyHealth Centre is a leading provider of diagnostic imaging services in Ontario. With over 40 locations across the province, we offer a wide range of diagnostic services, including cardiology, imaging, women's health, telehealth, and sleep diagnostic services.
Why Work with Us?
We offer a unique work environment that values our employees' growth and development. Our team is committed to providing exceptional patient care, and we are seeking a highly motivated and organized individual to join our team as a Patient Care Representative.
Job Summary:
The Patient Care Representative will be responsible for providing exceptional patient care and support to our patients and staff. This includes greeting patients, scheduling appointments, registering patients for procedures, and maintaining accurate patient records.
Key Responsibilities:
Reception:
Greet incoming patients and physicians in a professional and courteous manner.
Obtain required patient identification, documentation, and history following guidelines.
Ensure patient has followed correct preparation for their exam.
Assist patients requiring help in mobility.
Maintain a clean and tidy reception area as per infection prevention and control guidelines.
Patient Flow:
Assist technologist in preparing patients for diagnostic testing.
Perform ECGs, Holter hookup, blood pressure, take vitals, collect basic information from patients, etc., if trained to do so.
Work alongside and assist physicians, as required, to ensure their practice runs smoothly and efficiently.
Documentation:
Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner.
Maintain accurate patient records and filing systems.
Equipment Operations & Maintenance:
Operate specific office equipment related to secretarial duties.
Observe and report all malfunctions in office equipment.
Follow manufacturer's guidelines for operation, maintenance, and minor troubleshooting.
Reporting:
Ensure patient reports are delivered, distributed, and faxed expediently, where applicable.
Safety:
All company and government regulations are to be followed.
Routine cleaning of work area and equipment to be done as scheduled or needed.
Qualifications, Experience & Requirements:
0-2 years of related experience.
Diploma in Medical Office Administration or related field.
Computer literacy.
Minimum typing speed of 35wpm.
Must have excellent telephone etiquette.
Good command of the English language, excellent communication, organizational, and interpersonal skills are required.
Ability to work independently and as part of a team.
Adherence to PHIPA.
A strong ability to multi-task.
Maintain competence in position by attending staff meetings.
CPR & First Aid Certification is encouraged.
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