Customer Service Team Lead

2 weeks ago


Vaughan, Ontario, Canada M.A.Y. Cosmetics Inc. Full time
  • Education: Bachelor's degree; Secondary (high) school graduation certificate.
  • Expérience: 1 year to less than 2 years; Durée de l'emploi: Permanent; Langue de travail: Anglais; Heures de travail: 30 to 40 hours per week.
Key Responsibilities
  • Leadership and Team Management
    • Assign sales workers to duties, establish work schedules, and prepare reports on sales volumes, merchandising, and personnel matters.
    • Organize and maintain inventory, resolve issues that may arise, including customer requests, complaints, and supply shortages.
  • Client Focus and Customer Service
    • Authorize payments by cheque, authorize return of merchandise, and resolve customer issues.
  • Operational Efficiency
    • Work under pressure, in a fast-paced environment, with tight deadlines.
  • Team Collaboration and Communication
    • Efficient interpersonal skills, accurate, organized, reliable, and a team player.
Working Conditions
  • Fast-paced environment, work under pressure, and tight deadlines.
Requirements
  • Accurate, client focus, efficient interpersonal skills, organized, reliability, and teamwork.


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