Customer Service Representative for Medical Devices

4 weeks ago


Vaughan, Ontario, Canada CAD Customer Service Full time
Job Overview

We are seeking an experienced Customer Service Representative to join our team at Terumo Medical Canada, Inc. (TMCI). As the first point of contact for customers, you will play a vital role in providing exceptional service and support.

About the Role

The successful candidate will be responsible for managing customer inquiries, processing orders, and resolving issues related to product shipments, returns, and credits. You will work closely with internal teams to meet and exceed service expectations and participate in process improvements to enhance customer satisfaction.

Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Process and manage sales orders, including email, fax, phone, and electronic data interchange (EDI)
  • Investigate and resolve problems related to shipment of products, returns, credits, and orders
  • Collaborate with field and inside sales teams to achieve service goals
  • Participate in project team meetings to identify opportunities for process improvements
Requirements
  • Post-secondary education degree required and minimum of 1 year experience in a customer-facing or order management role; or equivalent combination of education, relevant experience & training
  • Excellent communication, interpersonal, and analytical skills
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
Estimated Salary Range

$60,000 - $80,000 per annum, based on location and experience



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