Customer Service Representative
3 weeks ago
At CAD Customer Service, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will strive to provide the absolute best customer experience in support of multiple business units within our organization.
The ideal candidate will have exceptional customer service and listening skills, as well as excellent interpersonal, written and verbal communication skills. They will be able to work effectively as part of a team in a busy customer-driven environment and have strong analytical abilities and capability to research, extract, summarize, and communicate complex or diverse information.
Key Responsibilities:
- Provides first point of contact for all customer inquiries and expedites customer orders as required.
- Manages and processes the order entry of all sales orders received by email, fax, phone and electronic data interchange (EDI).
- Investigates and resolves problems related to shipment of products, returns, credits, and orders.
- Handles processing and issuing of RMA's and credits for returns.
- Partners with the field and inside sales teams to meet and exceed all service expectations.
- Participates in project team meetings in order to provide ideas, methods or changes to processes to improve customer satisfaction and overall efficiencies.
Requirements:
- Post-secondary education degree required and minimum of 1 year experience in a customer-facing or order management role; or equivalent combination of education, relevant experience & training.
- Experience working in the medical device industry highly desired.
- SAP experience strongly preferred.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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