Strategic Enterprise Customer Advocate

7 days ago


Whistler, British Columbia, Canada Anaplan Inc Full time

At Anaplan Inc, we empower businesses to drive innovation and growth through our cutting-edge scenario planning and analysis platform.

We are seeking a skilled Principal Customer Success Business Partner (CSBP) to join our team in the Nordic region. This role offers an exceptional opportunity for a seasoned professional to make a meaningful impact on customer success and expansion.

As a CSBP, you will be responsible for ensuring the successful deployment, adoption, and ongoing health of our customers' Anaplan solutions. Your strategic approach will enable customers to realize full business transformation through our platform.

Your Impact:

  • Customer Success Leadership: Own and manage a portfolio of customers to drive adoption, satisfaction, and retention.
  • Account Strategy & Expansion: Collaborate closely with Sales, Professional Services, and Partner teams to co-create and execute customer account strategies, identifying opportunities for upselling, cross-selling, and further expansion within existing accounts.
  • Business Outcomes & Transformation: Guide customers in aligning Anaplan capabilities with their key business goals, enabling a data-driven approach to planning and forecasting.
  • Health Monitoring & Proactive Engagement: Continuously monitor customer engagement, platform utilisation, and business outcomes, building and executing tailored customer success plans to ensure consistent value delivery.
  • Customer Advocacy & Feedback Loop: Act as the voice of the customer internally, advocating for customer needs and feedback to influence Anaplan's roadmap and innovation pipeline.
  • Community Building & Best Practices Sharing: Foster customer engagement by connecting them with the broader Anaplan community, user groups, and industry events.
  • Risk Management & Problem Solving: Partner with internal support teams to resolve platform challenges, maintaining customer trust and confidence.

Your Qualifications:

  • A proven track record in customer success management, account management, or client services within a SaaS environment, preferably in a strategic or enterprise-level role.
  • A deep understanding of business processes, planning, and forecasting.
  • A strong consultative mindset with the ability to align technical solutions with business needs and objectives.
  • Experience in leading customers through digital transformation journeys, focusing on high-impact outcomes.
  • Excellent relationship-building skills, with the ability to collaborate across functions and levels of an organisation.
  • Experience with planning/modelling software, ideally Anaplan, is a plus.

Our company is committed to diversity, equity, inclusion, and belonging, offering a workplace where all individuals can thrive. We strive to provide equal opportunities for everyone, regardless of gender identity, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes people unique.



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