General Manager

7 months ago

Whistler, Canada Gibbons Whistler Full time

Buffalo Bill’s is seeking a dynamic **General Manager** to lead our fantastic team and continue our legacy as a premier destination for locals and visitors alike

**About Gibbons**:
**Core Purpose**

Making People Happy

**Vision**

To be the most trusted and recommended brand by our team, our guests, and the communities we serve.

Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve...

**Values**

Encourage Trust

Have Fun

Show Kindness

Act Like an Owner

Hustle

If the above aligns with your values and career aspirations, we'd love to work with you

**The Role**:
As General Manager, you'll be responsible for overseeing day-to-day operations, ensuring exceptional customer experiences, managing staff, and working closely with our Executive Team to achieve business goals. You will be as passionate as we are about Mountain Culture, driven, and motivated by the community and connections within them. We are looking to build a team that provides a first-class experience for our guests and members as well as being an engine that places all potential guests into our Gibbons Wheel. You will help create an amazing guest experience as well as guiding the company towards profitability and long-term success with a key focus in driving revenue.

**Responsibilities**:

- Uphold Core Values: Have Fun, Encourage Trust, Show Kindness, Act like an Owner & Hustle.
- Provide strategic leadership and direction to the entire team, fostering a positive and high-performance culture.
- Drive operational excellence by overseeing all aspects of the business, including front-of-house, back-of-house, and event management.
- Champion outstanding customer service, ensuring guests' needs are met and their expectations exceeded.
- Collaborate with the team to maintain the quality and innovation of our food and beverage and experience offerings.
- Develop and execute marketing and promotional strategies to attract and retain customers.
- Manage inventory, control costs, and optimize financial performance to achieve targets.
- Recruit, train, and develop staff, providing guidance and support for their growth within the organization.
- Coordinate and host events that align with our brand and elevate the customer experience.
- Assist with hitting venue critical number (Hook Ups) and ensure Hook Up completion.

**Requirements**:

- Community connections
- Previous experience in a leadership role within the hospitality industry, preferably in a bar or restaurant setting.
- Proven track record of driving operational success, achieving financial targets, and delivering exceptional customer satisfaction.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to lead, motivate, and inspire a diverse team.
- Knowledge of Whistler's hospitality landscape and trends is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.

**Salary and Team Perks**:

- $70,000 - $100,000 annual salary based on experience and qualifications.
- 50% off F&B across our Gibbons Venues.
- 50% off for Team Members and 20% off for friends and family with The Adventure Group.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events

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