Analyst: It

**Create Your Experience of a Lifetime**

Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Job Summary**:
The IT Analyst is a hybrid role split between the roles and responsibilities of both IT Infrastructure Analyst and PC technician, approximately with equal time spent with of each of the respective teams on a weekly basis. Resource allocation of this position may vary and be adjusted to meet business needs, seasonality and project work.

**Job Specifications**:

- Expected Pay Range: $57,200.00 - $73,216.40
- Shift Availability: Full Time

**_
IT Infrastructure Analyst_** is responsible for maintaining all parts of local resort network infrastructure, systems and plant. Responsibilities include:

- ** Support and administer local network** - connecting mountain and valley / village locations via fiber, wireless and wired connections using
- Cisco network equipment
- Aruba wireless infrastructure (controllers and access points)
- ** Support and administer Firewall and VPN solution**
- Checkpoint and Cloudgenix hardware
- ** Support & administer local Phone system**
- including endpoints
- ** Support and administer server infrastructure**
- local physical and virtual servers
- ** Support RFID lift access hardware**
- various technology depending on location
- ** Network security**
- ** **secure local network and infrastructure using NAC
- ** Monitor and troubleshoot all network systems**
- recommend improvements where applicable.
- ** Project and contract management**:

- **Procurement, Budgeting, Asset Lifecycle Management**

**_
IT PC Technician_**
- Support POS stations and the SOE (standard operating environment) windows functions.
- Configure, install and maintain PC's, laptops, wireless devices, printers, peripherals and other equipment to support enterprise business operations. This will include support of remote locations and properties as well as on mountain support.
- Responds to problem tickets and repairs malfunctioning equipment quickly. Provides support for PC technician operations and IT Support Center operations on a daily basis. Support and troubleshooting of desktop operating systems is fundamental for this support role.
- Performs installations, relocation, and re-installation as well as any other related requests.

**Requirements**:

- Demonstrated network / systems administration competency
- Cisco CCNA qualification and/or Microsoft certification an asset
- 2 years experience in the administration of a Windows Active Directory network. MCP or higher an asset but not essential.
- Cabling and outdoor work is required
- Excellent communication, presentation, and business writing skills.
- Working knowledge of Microsoft system policy and group policy in an enterprise environment
- Create and maintain IT technical documentation.
- Strong organization and time management skills
- Able to work in a fast-paced environment
- Customer focused, self motivated and results orientated.

**Responsibilities**:
Demonstrate VR Core Values

**Be Safe**:

- Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
- Adhere to company safety policies and procedures.
- Engage in company trainings and initiatives to support safety.

**Serve others**:

- Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
- Share job knowledge with fellow IT team members.
- Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.

**Drive Value**:

- Create and maintain accurate documentation and SOPs,as assigned.
- Strive for continual improvement and growth