Strategic Business Partnership Specialist

2 weeks ago

Whistler, British Columbia, Canada Anaplan Inc Full time
About Anaplan Inc

At Anaplan, we are a team of innovators who optimize business decision-making through our leading scenario planning and analysis platform. Our customers use Anaplan to outpace their competition and the market by leveraging data-driven insights.

We are united by our collective commitment to customer success and our Winning Culture, driven by operating principles that prioritize strategy, values, and disciplined execution.

Job Description

The Principal Customer Success Business Partner is responsible for ensuring the successful deployment, adoption, and ongoing health of our Nordic customers' Anaplan solutions. This role takes a proactive approach to ensure customer success, expansion, and platform optimization, helping customers achieve full business transformation.

Your Impact
  • Customer Success Leadership: Manage a portfolio of customers to drive adoption, satisfaction, and retention.
  • Account Strategy & Expansion: Collaborate with Sales, Professional Services, and Partner teams to create and execute customer account strategies, identifying opportunities for upselling and cross-selling.
  • Business Outcomes & Transformation: Guide customers in aligning Anaplan capabilities with their key business goals, enabling a data-driven approach to planning and forecasting.
  • Health Monitoring & Proactive Engagement: Continuously monitor customer engagement, platform utilization, and business outcomes, building tailored customer success plans to ensure consistent value delivery.
  • Customer Advocacy & Feedback Loop: Act as the voice of the customer internally, advocating for customer needs and feedback to influence Anaplan's roadmap and innovation pipeline.
  • Community Building & Best Practices Sharing: Foster customer engagement by connecting them with the broader Anaplan community, user groups, and industry events.
Required Skills and Qualifications
  • Proven experience in customer success management, account management, or client services within a SaaS environment, preferably in a strategic or enterprise-level role.
  • Deep understanding of business processes, planning, and forecasting.
  • Strong consultative mindset with the ability to align technical solutions with business needs and objectives.
  • Experience in leading customers through digital transformation journeys, focusing on high-impact outcomes.
  • Excellent relationship-building skills, with the ability to collaborate across functions and levels of an organization.
Compensation and Benefits

The estimated annual salary for this position is $120,000 - $160,000, depending on location and experience. Additionally, Anaplan offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Our Commitment to Diversity, Equity, Inclusion, and Belonging

Anaplan is committed to creating a diverse, inclusive, and equitable work environment where all employees feel valued and respected. We believe in equal opportunities for employment and advancement, and we strive to build a workplace culture that reflects our values of diversity, equity, inclusion, and belonging.

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