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F&b Outlets Manager

7 months ago

Whistler, Canada Westin Resort and Spa Whistler Full time

**WESTIN**

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable, and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

**The Impact**
**You’ll**

**Make***:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.
The Food and Beverage Manager's areas of responsibility include Restaurant and Room Service. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

**The Wellness you**
**D**
**eserve**:
We’ll support you in and out of the workplace by offering:

Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal

**What we are looking for**:

- A warm, people-oriented demeanor
- A team-first attitude
- Inspired to help and interact with others

**Position Requirements**:

- Supervises and manages employees. Manages all day-today operations. Understands employee positions well enough to perform duties in employees’ absence.
- Maintains service and sanitation standards in the restaurant.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Leads the Food & Beverage team daily.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making.
- Demonstrates honesty/integrity and leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising and follow up hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensure staff understands local, provincial, and federal liquor laws.
- Provides services that are above and beyond for customer satisfaction and retention.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback and utilizes an “open door” policy.
- Oversees the financial aspects of the department including purchasing, forecasting, and payroll.
- Ensures compliance with the Occupational Health & Safety program.
- Ensures employees report any unsafe conditions, practices or injuries as soon as possible and takes appropriate action.
- All other duties assigned.

**Skills & Experience**
- Diploma or certificate in Hotel/Restaurant Management or the equivalent is preferred
- Minimum 2 years experience as a Supervisor/Manager in Hotel Food & Beverage
- Serving it Right certificate or equivalent
- Strong leadership, organization and planning skills.
- Strong communication skills, both verbal and written.
- Strong knowledge of hotel Food & Beverage operations.

**Health & Safety**:
Health & Safety is at our core
- Safety orientations to ensure you feel safe at work
- Proud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
- Monthly safety committee meetings