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NiagaraontheLake, Ontario, Canada Vintage Hotels Full time

Vintage Hotels is seeking a Front Desk Associate to join our Front Office team at the Prince of Wales Hotel.

This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast-paced environment.

Key Responsibilities:

  • Register guests and assign rooms.
  • Accommodate special requests whenever possible.
  • Assist in pre-registration and blocking of reservations when necessary.
  • Check out guests on a regular ongoing basis.
  • Develop a thorough knowledge of room rack and packages, room locations, types of rooms, and costs of various rooms.
  • Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
  • Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.

Requirements:

  • 1-2 years front desk experience or similar experience preferred.
  • Reliable transportation to Niagara on the Lake.
  • Excellent customer service skills.
  • Ability to work independently.
  • A willingness to learn.
  • Ability to work both 7:00am-3:00pm and 3:00pm-11:00pm shifts.

What's in it for you?

  • Complimentary meals each shift.
  • Discounts on hotel stays, restaurant visits, spa services & treatments.
  • Profit sharing.
  • RRSP Matching and Benefits.
  • Career advancement opportunities.
  • Tenedured team to support your learning and development.
  • Company Social Events & Recognition Programs.