Front Desk Hotel Associate

4 weeks ago


Slave Lake, Canada Slave Lake Accommodations LTD Full time

Job Summary: We are seeking a skilled Front Desk Hotel Clerk to join our team at Slave Lake Accommodations LTD. As a Front Desk Hotel Clerk, you will be responsible for providing exceptional customer service, managing room reservations, and ensuring a smooth guest experience.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the needs of each guest.
  • Take, cancel, and change room reservations as necessary.
  • Provide information on hotel facilities and services, including amenities and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure accuracy and efficiency.
  • Answer telephone calls and relay messages to guests and staff in a timely and professional manner.
  • Contact guests to deliver requested wake-up calls and provide general information about points of interest in the area.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.

Requirements:

  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a similar role.
  • Permanent employment with a minimum of 30 hours per week.
  • Fluency in English.

Work Environment:

The Front Desk Hotel Clerk will work in a fast-paced environment, requiring attention to detail and excellent communication skills. The ideal candidate will be a team player who is able to work effectively in a dynamic and ever-changing environment.



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