Front Desk Hotel Associate
4 weeks ago
Job Summary: We are seeking a skilled Front Desk Hotel Clerk to join our team at Slave Lake Accommodations LTD. As a Front Desk Hotel Clerk, you will be responsible for providing exceptional customer service, managing room reservations, and ensuring a smooth guest experience.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account the needs of each guest.
- Take, cancel, and change room reservations as necessary.
- Provide information on hotel facilities and services, including amenities and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments to ensure accuracy and efficiency.
- Answer telephone calls and relay messages to guests and staff in a timely and professional manner.
- Contact guests to deliver requested wake-up calls and provide general information about points of interest in the area.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements:
- Secondary (high) school graduation certificate.
- 7 months to less than 1 year of experience in a similar role.
- Permanent employment with a minimum of 30 hours per week.
- Fluency in English.
Work Environment:
The Front Desk Hotel Clerk will work in a fast-paced environment, requiring attention to detail and excellent communication skills. The ideal candidate will be a team player who is able to work effectively in a dynamic and ever-changing environment.
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