Financial Collections Specialist
3 weeks ago
About the Role:
We are seeking a highly skilled Financial Collections Specialist to join our team at the City of Toronto. As a key member of our Finance and Administration Division, you will be responsible for collecting pre-default fines and recovering outstanding defaulted amounts in accordance with relevant legislation and City policies.
Key Responsibilities:
- You will initiate pre-collection contact with customers, ensuring customer information is up-to-date, and reviews various accounts and reports for accuracy.
- You will utilize multi-screens, telephones, and written communication to respond to customers, collection agencies, legal teams, coworkers, and other interested parties.
- You will make calls and collection contacts with customers to keep them within the City's payment terms and follow up on all accounts, including suspended and delinquent accounts.
- You will establish effective payment arrangements by assessing the debtor's financial viability and follows through on individual payment agreements to ensure compliance.
- You will analyze aging and liquidity reports and advise on appropriate account assignment and collection methods.
Requirements:
- You must have considerable experience in collections, database management, investigation, and account settlement.
- You must have excellent communication and interpersonal skills, ability to work in a high-pressure environment, and familiarity with Collection Agencies Act and City policies.
- You must have the ability to set up and accurately maintain manual and computerized filing systems and acquired investigative and/or tracing techniques coupled with conflict resolution skills.
About Us:
The City of Toronto is an equal opportunity employer committed to creating a workplace culture of inclusiveness that reflects the diverse residents we serve. We strive to attract and retain top talent from diverse backgrounds and perspectives.
Salary Information:
The estimated annual salary for this position ranges from $60,000 to $75,000 based on the city's location and industry standards.
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