Financial Collections Director

1 month ago


Old Toronto, Canada Momentum Financial Services Group Full time
Job Description

Momentum Financial Services Group is a leading financial services provider in North America, operating over 400 locations under the Moneymart brand. The company offers access to cash and related products to help customers achieve their goals.

Role Overview

We are seeking an experienced Financial Collections Director to lead our collections strategy and operational efforts across North America. This role will report directly to the Chief Risk Officer and be responsible for developing and implementing effective collections strategies to maximize recoveries while maintaining customer relationships and ensuring compliance with regulatory requirements.

Duties/Responsibilities
  • Develop a comprehensive collections vision to optimize recovery outcomes while minimizing credit losses for personal unsecured loans extended to high-risk borrowers.
  • Lead a collections team, providing strategic direction, coaching, and mentorship to achieve departmental goals and objectives.
  • Oversee the design and implementation of predictive analytics models, segmentation strategies, and decision frameworks to prioritize and allocate resources effectively across the collections portfolio.
  • Collaborate with internal stakeholders, including credit underwriting, legal, retail, and operations teams, to identify opportunities for process improvements and efficiencies in the collections lifecycle.
  • Enhance the operational execution of the collections unit to build out a robust end-to-end collection operations function that optimizes efforts across all channels.
  • Establish key performance indicators (KPIs), performance metrics, and dashboards to monitor and evaluate collections performance, track trends, and identify areas for improvement.
  • Develop and maintain strong relationships with external partners, including collection agencies, legal counsel, and vendors, to support collections efforts and enhance recovery capabilities.
  • Ensure compliance with regulatory requirements, industry standards, and internal policies and procedures governing collections practices, data privacy, and consumer protection laws.
  • Implement robust compliance monitoring and quality assurance processes to ensure adherence to regulatory requirements and mitigate compliance risks.
  • Identify and address emerging risks and challenges in the collections environment, proactively implementing mitigation strategies and controls to protect the organization's interests.
  • Stay informed about industry trends, best practices, and emerging technologies in collections management, incorporating relevant insights into collections strategies and initiatives.
Estimated Salary Range:

$120,000 - $180,000 per year, depending on experience.

Qualifications

Required Qualifications:
Bachelor's degree in finance, business administration, or a related field;
10+ years of progressive experience in collections management within the financial services industry, with a focus on personal unsecured loans and high-risk borrowers;
Strong understanding of collections strategies, methodologies, and best practices, with proven experience in developing and implementing effective collections strategies;
Excellent analytical, problem-solving, and decision-making abilities, with a data-driven approach to collections management and performance optimization;
Knowledge of regulatory requirements, compliance standards, and industry regulations governing collections practices in the financial services sector.


  • Director, Analysis

    2 months ago


    Old Toronto, Canada Director File Full time

    Reporting to the Senior Director of Threat Intelligence, you will be responsible for intelligence collection, analysis, and production. You will be assessing trends and providing recommendations to support end-users across the enterprise.Skills:Experience working within Threat Intelligence. A background in a Security Operations Center is nice to...


  • Old Toronto, Canada Director File Full time

    Reporting to the Senior Director of Threat Intelligence, you will be responsible for intelligence collection, analysis, and production. You will be assessing trends and providing recommendations to support end-users across the enterprise.Skills:Experience working within Threat Intelligence. A background in a SOC is nice to have.Location: Toronto, Calgary, or...

  • VP Director

    4 months ago


    Old Toronto, Canada Director File Full time

    We have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...

  • VP Director

    4 months ago


    Old Toronto, Canada Director File Full time

    We have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...


  • Old Toronto, Canada Sun Life Financial Full time

    Sun Life Financial is a leading global asset management firm providing innovative and diversified investment solutions to institutional investors.Senior Director, Financial Planning & Analysis OpportunityWe are seeking a seasoned Senior Director, Financial Planning & Analysis to join our FP&A team supporting the Sun Life General Investment Account.About the...


  • Old Toronto, Canada Neo Financial Full time

    Career Opportunity in Financial Risk ManagementAt Neo Financial, we're building a more rewarding financial experience for Canadians.Life at our rapidly expanding tech startup is demanding and exhilarating.We're a workplace with passion and purpose, where high-performing individuals drive innovation.We're proud to be:LinkedIn's Top Startup in Canada for 2022...

  • Director, Credit Risk

    1 month ago


    Toronto, Canada Neo Financial Full time

    **_Come Build a Better Financial Future for all Canadians_** At Neo, we’re building a more rewarding financial experience for all Canadians. Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone. From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion...


  • Old Toronto, Canada Neo Financial Full time

    At Neo Financial, we're committed to building a more rewarding financial experience for all Canadians. As a rapidly expanding tech startup, our workplace is demanding, exhilarating, and not for everyone.We're a team of high-performing individuals with world-class creative minds and brilliant engineers who share a passion for innovation and purpose.We've...


  • Old Toronto, Canada Sun Life Financial Full time

    We are seeking a highly skilled Strategic Director of Financial Planning and Insights to join the Finance team at Sun Life General Investment Account.The ideal candidate will lead the quarterly credit cycle reporting process, including preparation of agendas, summarizing executive materials, facilitating credit calls with the Front Office and other teams,...

  • Director, Collections

    7 months ago


    Toronto, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance! By joining Reliance as a Director, Collections, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...


  • Toronto, Canada SOCAN - Society of Composers, Authors and Music Publishers of Canada Full time

    We’re Hiring! Director, Royalty Collections Toronto, ON FT Hybrid WHO WE ARE SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through licensing,...


  • Toronto, Canada Flexiti Financial Full time

    Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store...


  • Toronto, Canada Flexiti Financial Full time

    Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store...


  • Old Toronto, Canada Sun Life Financial Full time

    h3>Senior Director, Financial Planning & Analysis - SLC ManagementApply locations Waterloo, Ontario Toronto, Ontario time type Full time posted on Posted Yesterday job requisition id JR00105134SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. Our history of organic...

  • Collection Agent

    7 months ago


    Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

    Action Collections & Receivables Management is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth we are in the process of expanding our Collection call center in **North York, Ontario.** We are conveniently located and provide collection services to a broad range of Canadian corporations. Our clients include...


  • Old Toronto, Canada Scotiabank Full time

    Take your career to the next level with Scotiabank, a purpose-driven organization committed to results in an inclusive and high-performing culture.Job Title: Strategic Collections Risk DirectorThe estimated salary for this role is around $120,000 - $180,000 per year, depending on experience and qualifications.This position requires a seasoned professional...


  • Old Toronto, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group is a leading provider of financial services in North America.Job SummaryWe are seeking an experienced Senior Collections Strategy Lead to develop and implement effective collections strategies across the continent.The ideal candidate will have 10+ years of progressive experience in collections management within the financial...


  • Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

    Third Party Collection Manager/Supervisor Action Collections and Receivables Management - North York, On Job Purpose: To oversee the operations of the collection floor, including but not limited to ensuring targets are set and hit, ensuring compliance with all laws and regulations and corporate standards, policies and procedures. **Duties**: - Hiring,...


  • Old Toronto, Canada Director File Full time

    At Director File, we're seeking an experienced Intelligence Analysis Leader to join our team. This is a full-time opportunity in Toronto, Calgary, or Vancouver.About the RoleThis position reports directly to the Senior Director of Threat Intelligence and involves assessing trends, providing recommendations, and supporting end-users across the enterprise.Key...


  • Old Toronto, Canada Director File Full time

    You are invited to apply for the position of Intelligence Operations Lead at Director File in Toronto, Calgary, or Vancouver. This full-time role offers a competitive salary.Company OverviewDirector File is an organization dedicated to providing top-notch threat intelligence services. As a key member of our team, you will play a pivotal role in driving our...