Financial Services Collections Specialist

3 weeks ago

Toronto, Ontario, Canada Equitable Bank Full time
Job Overview

We are seeking a skilled and experienced Financial Services Collections Specialist to join our team at Equitable Bank.

Key Responsibilities:
  • Review and monitor assigned accounts and all applicable collection reports.
  • Handle all outbound and inbound collection calls within stipulated timelines in a professional manner and in accordance with debt collection practices and privacy regulations.
  • Respond to all electronic correspondence within set timelines.
  • Establish and record reason for past due accounts.
  • Negotiate payment arrangement to bring accounts current.
  • Provide timely follow-up on payment arrangements.
  • Refer files for commencement of legal action once all required collection steps have been taken and within timelines as set by management.
  • Maintain detailed and accurate notes of all correspondence, payment arrangements, communications and matters of interest on debt collection system.
  • Update mortgage system with any information pertaining to client or loan.
  • Work closely with other departments to ensure satisfactory collection and payment results such as payment date/payment frequency changes and deferral request.
  • Coordinate with the Residential and commercial Renewals teams to achieve resolution on loans past maturity; follow ups/exceptions due to refinances will take place.
Requirements:
  • Completed a diploma program in a related discipline and have a minimum of 2 years of collections experience.
  • Minimum 2 years' experience in a financial service industry.
  • Strong communication, problem solving and analytical skills required.
  • Strong negotiation skills are required.
  • Ability to show empathy yet remain strong and thick skinned; must be sensitive and handle difficult situations as this is the norm.
  • Ability to work independently and to adapt to a fast changing environment.
  • Knowledge of PPlus and XRS systems are very much an asset.
  • Proficiency in MS Outlook, MS Word, Excel.
  • Strong attention to detail with an eye for accuracy.
  • Ability to balance multiple priorities simultaneously.
  • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
  • Must work well in a team environment.
  • Strong organizational Skills.
  • Experience with HELOC (Home Equity Line of Credit) is preferred but not required.
What We Offer:
  • $65,000 - $80,000 per year, depending on experience.
  • A competitive discretionary bonus.
  • A market leading RRSP match program.
  • Medical, dental, vision, life, and disability benefits.
  • An Employee Share Purchase Plan.
  • Maternity/Parental top-up while you care for your little one.
  • A generous vacation policy, personal days and even a moving day.
  • Virtual events to connect with your fellow colleagues.
  • An annual professional development allowance.
  • A comprehensive Career Development program.

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