Senior Collections Lead

7 days ago

Toronto, Ontario, Canada Momentum Financial Services Group Full time
About the Role

Momentum Financial Services Group is seeking a seasoned professional to fill the position of Senior Collections Lead, Special Accounts. This is an exciting opportunity for a skilled collections expert to join our team and play a key role in recovering delinquent accounts.

Job Summary

The Senior Collections Lead will be responsible for managing a dedicated team focused on collecting special accounts, including consumer proposals, bankruptcies, and credit counseling cases. This involves developing and implementing strategies to maximize recoveries while ensuring compliance with regulatory requirements.

Key Responsibilities:
  • Account Management: Oversee the management of special accounts, ensuring adherence to legal and regulatory requirements.
  • Team Leadership: Supervise and mentor a team of collections specialists, providing guidance on best practices for handling sensitive accounts.
  • Strategy Development: Develop and implement tailored strategies for collections on special accounts, focusing on maximizing recoveries while maintaining ethical standards and compliance.
  • Communication and Collaboration: Liaise between the organization, clients, and external partners to facilitate resolution of special accounts.
  • Training and Development: Provide training to collections staff on handling special accounts, including negotiation techniques and regulatory compliance related to consumer proposals and deceased accounts.
  • Performance Analysis: Monitor and analyze key performance indicators (KPIs) related to special accounts. Prepare regular reports for senior management, highlighting successes and areas for improvement.
  • Policy Development: Establish and maintain policies and procedures for managing special accounts, ensuring alignment with organizational goals and compliance with industry regulations.
  • Dispute Resolution: Address and resolve disputes related to special accounts, utilizing effective negotiation skills and maintaining a focus on customer service.
Requirements:

To be successful in this role, you will need:

  • Bachelor's degree in Business, Finance, or a related field; relevant certifications preferred.
  • 5+ years of experience in collections, with a focus on special accounts or similar areas, and at least 2 years in a supervisory role.
  • Strong knowledge of relevant regulations governing collections, consumer proposals, and credit counseling.
  • Excellent interpersonal and communication skills, with a strong ability to build relationships with clients and external partners.
  • Proven analytical skills, with the ability to interpret data and make informed decisions.
  • Proficient in collections software and Microsoft Office Suite.
  • Strong leadership skills with a focus on team development and performance management.
Compensation and Benefits

This full-time position offers a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.

About Momentum Financial Services Group

Momentum Financial Services Group is a leading provider of financial services in North America. For over 40 years, we have been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

  • Senior Office Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Ethnic Collections Full time

    Job OverviewEthnic Collections is seeking a highly organized and detail-oriented Senior Office Coordinator to join our team. As a key member of our support staff, you will be responsible for providing administrative assistance to ensure the smooth operation of our office.Estimated Salary: $45,000 - $55,000 per yearJob ResponsibilitiesThe Senior Office...

  • Senior Collections Operations Manager

    7 days ago

    Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Job SummaryThe Senior Collections Operations Manager is responsible for overseeing the optimization of dialing and messaging strategies and technologies used in the collections process. This role involves managing the performance of the dialer systems, ensuring compliance with regulations, and collaborating with collections teams to enhance collections...

  • Senior Technical Lead for Front-End and Back-End Development

    6 days ago

    Toronto, Ontario, Canada Lead Full Stack Developer Full time

    Job DescriptionWe are seeking a Senior Technical Lead to oversee the development of both front-end and back-end components of web & Mobile applications. This role combines technical expertise with leadership skills to guide a team of developers in delivering high-quality software solutions.Key ResponsibilitiesProvide guidance and mentorship to junior and...

  • Senior Collections Specialist

    4 weeks ago

    Toronto, Ontario, Canada Total Credit Recovery Full time

    About Our Team:Total Credit Recovery is a leading company in the financial sector, with a strong presence in Canada. We are dedicated to providing exceptional services to our clients and seeking talented individuals to join our team as a Senior Collections Representative.Key Responsibilities:Contact consumers via telephone to arrange repayment of past due...

  • Collection Specialist Lead

    3 weeks ago

    Toronto, Ontario, Canada Total Credit Recovery Full time

    Senior Collections Representative PositionWe are a progressive financial services company with over 550 employees across Canada, seeking hardworking professionals to fill the role of Senior Collections Representative.Job DescriptionAbout Us:Total Credit Recovery is a dynamic organization dedicated to providing exceptional service in the financial sector. Our...

  • Collection Account Strategy Lead

    3 weeks ago

    Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

    Momentum Financial Services Group_new is seeking an experienced Collection Account Strategy Lead to oversee the management of complex collection accounts. This role involves developing and implementing strategies to effectively manage these sensitive accounts, ensuring compliance with applicable regulations while maximizing recovery rates.Key...

  • Automotive Collections Lead

    4 weeks ago

    Toronto, Ontario, Canada Fairstone Bank Full time

    About the RoleWe are seeking an experienced Automotive Collections Lead to join our team at Fairstone Bank. The successful candidate will lead a specialized team of collection agents responsible for providing top-quality service to our customers regarding the repayment of their financed auto loans.This role requires the ability to lead by example, deliver...

  • Healthcare Professional Lead

    3 weeks ago

    Toronto, Ontario, Canada Senior Persons Living Connected Full time

    About the RoleWe are seeking a highly skilled Nurse Practitioner Lead to join our GAIN Community Team at Senior Persons Living Connected.Job DescriptionThis is an excellent opportunity for an experienced Nurse Practitioner to lead and coordinate health care services for older adults and frail seniors. The successful candidate will provide clinical care and...

  • Administrative Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Ethnic Collections Full time

    Job OverviewEthnic Collections is seeking an experienced Administrative Assistant to join our team. As a key member of our support staff, you will be responsible for providing administrative assistance and maintaining the smooth operation of our office.About the RoleThis role involves a variety of tasks, including:Managing day-to-day office...

  • Senior Collections Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Total Credit Recovery Full time

    About Us:Total Credit Recovery is a leading financial services company with a strong commitment to excellence.Position Overview:We are seeking a highly skilled Collections Manager to oversee our collections team and drive business results.Responsibilities:Develop and implement effective collections strategies to maximize recovery rates.Lead and manage a team...

  • Collection Operations Lead

    6 days ago

    Toronto, Ontario, Canada Vaco Full time

    About the OpportunityWe are seeking an experienced Collection Operations Lead to oversee our Order to Cash (O2C) operations. As a key member of our team, you will be responsible for ensuring timely, accurate, and efficient execution of collections, AR, and billing processes.You will lead and manage a team of 4 AR professionals, fostering a collaborative and...

  • Product Lead

    3 weeks ago

    Toronto, Ontario, Canada Senior Discovery Tours] Full time

    OverviewSenior Product Manager at Senior Discovery ToursJob DescriptionWe are seeking a highly skilled Senior Product Manager to lead our product development and drive business growth. As a key member of our team, you will be responsible for defining product vision, strategy, and roadmap. You will work closely with cross-functional teams to ensure successful...

  • Senior Financial Analyst, Credit and Collections

    4 weeks ago

    Toronto, Ontario, Canada Spin Master Ltd Full time

    Job Summary: We are seeking a highly skilled Senior Financial Analyst, Credit and Collections to join our Accounts Receivable Finance team. The ideal candidate will possess a strong background in credit risk management, financial analysis, and problem-solving. Key Responsibilities: Support Senior Director and Manager in managing credit risk across North...

  • Strategic Collections Lead for Canada

    3 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Estimated annual salary: $124,000 - $170,000About the RoleWe are seeking a highly skilled and experienced Strategic Collections Lead to join our team in Canada. In this role, you will be responsible for providing strategic direction and leadership to our collections and recovery efforts, ensuring that business strategies, plans, and initiatives are supported...

  • Senior Backend Developer

    3 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    OverviewS.i. Systèmes is a dynamic company in need of an experienced Senior Backend Developer to support the implementation of a collections system on a greenfield project.

  • Transportation Specialist for Senior Services

    4 weeks ago

    Toronto, Ontario, Canada Senior Persons Living Connected Full time

    Job DescriptionWe are seeking a reliable and caring Transportation Specialist to join our team at Senior Persons Living Connected.Key Responsibilities:Provide safe and timely transportation services to seniors attending medical appointments, day programs, shopping, and other essential activities.Assist clients with boarding and exiting vehicles, ensuring...

  • Senior Collection Supervisor

    3 weeks ago

    Toronto, Ontario, Canada JACK FILLED FOREIGN EXCHANGE INC Full time

    Job SummaryWe are seeking an experienced Senior Collection Supervisor to join our team at JACK FILLED FOREIGN EXCHANGE INC. As a key member of our operations department, you will be responsible for overseeing the smooth operation of our collection activities.About the RoleThe ideal candidate will have a strong background in collections and experience...

  • Senior Digital Analytics Implementation Lead

    3 weeks ago

    Toronto, Ontario, Canada AIR MILES Reward Program Full time

    Job Title: Senior Digital Analytics Implementation LeadAbout the Role:We are seeking a highly skilled and experienced Senior Digital Analytics Implementation Lead to join our team at AIR MILES Reward Program. In this role, you will be responsible for leading digital interaction data collection across our properties, building on Adobe Analytics...

  • Transportation Professional for Senior Support

    3 weeks ago

    Toronto, Ontario, Canada Senior Persons Living Connected Full time

    Job Description:We are seeking a reliable and safe driver to provide transportation services to seniors in need. This is a part-time position that requires variable hours, with the contract ending in March 2025.About the Role:Provide safe and reliable transportation to clients attending medical appointments, day programs, shopping, and other essential...

  • Senior Collections Manager

    4 weeks ago

    Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

    Momentum Financial Services Group_new is seeking a seasoned Collections Manager to oversee the management of complex collection accounts, including consumer proposals, deceased accounts, and credit counseling cases.This role involves developing and implementing strategies to effectively manage these sensitive accounts, ensuring compliance with applicable...